request time out with opendocument

[Former Member]

Hello,

our system is BO XI 3.1 SP2 on Windows 2008 x64 with MS sql server 2005 SP3 x64.

We're running a huge report from .net opendocument and we get the following error:

An error has occurred:Request timed out.

What can I do?

thank you

[former_member136842 · Accepted solution]

Hi,

which kind of report ? CR, WebI, DeskI?

Do you have a Java AS or IIS .NET as AS ?

Regards

-Seb.

[Former Member · Accepted solution]

Check your timeout values as well. For Apache/Tomcat or whatever web/app server mix you are using.

Also check your idle timeout values on your Webi Report Server.

I have seen this often on our side, and it's mostly always Apache. Once it reaches its timeout threshold, it assumes the session is dead and just kills it. If a report takes longer than the timeout threshold to return, it will never return.

[Former Member · Accepted solution]

Hello,

These are CR reports,

We're using iis for infoview and java for CMC,

SSO is configured on Infoview.

So my problem is probably with iis

Thank you

[former_member136842 · Accepted solution]

Hi,

well - openDoc can also be used on IIS or Java AS. Where do you use openDoc ?

Check the parameters from the bost above mine. You should also check SAP Note - 1413774

https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F...

and SAP Note - 1198539

https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F...

Regards

-Seb.

[Former Member · Accepted solution]

we use opendoc with iis as the sso is in place with iis.

I'll check the docs and let you know the result.

Thank you