Unable to login into enterprise & user accounts

[Former Member]

Hi Experts,

We are working on ESO version 5.1

All of a sudden, we are unable to login to enterprise & any user accounts. The error message that comes is - "Entry does not exist"

We are able to login to system user account. Troubleshooting shows our Ldap & other components are working fine at the server level.

Would there be a way whereby we are able to login to enterprise user account at server level.(We have tried changing password through system account also, but still unable to login. Have restarted application & servers also) Also, we are using multiple contexts on the same instance & the enterprise login for other context is working.

Please help with the pointers.

Regards,

Tripti

[Former Member]

Issue Resolved.

There were two directory configurations that were created. Making one inactive helped resolved the issue.

Thanks,

Tripti

Edited by: Tripti A on Jun 23, 2010 1:57 PM