Blank Core Iview displayed while executing reports in MSS - Reporting

[Former Member]

Hi Experts,

A user (in production enviorment) is getting a blank screen, when he tries to run any report in MSS--> Reporting.

A blank core iview is displayed, when reports are executed. This error is there from past few days. Only one user seems to have the problem.

Any pointers reg the error would be helpful.

Regards,

Anupama

[hofmann · Accepted solution]

Hi,

the error you get is a Javascript error. This has nothing to do with permissions the user has on the iView inside the PCD (end-user, admin). The browser is denying the access. Normally a browser denies access when the Javascript is crossing domain boundaries. The configuration of the browser is as default?

The user can access the iView directly?

br,

Tobias

[Former Member · Accepted solution]

Hi Tobias,

We asked the user to get Internet Explorer installed again on the system, but unfortunately this didnt work and the user is still facing the issue. Also, SAP Frontend is installed in very few systems and generally most of the users access SAP through Enterprise Portal. So, he is wont be able to access the iview directly.

Any more ideas?

Regards,

Anupama

[Former Member · Accepted solution]

Hi Anupama,

Do the user have "end user" check box tick under permission section on this Reporting Iview?

Also check the authorization of the user in backend for this report.

If any of the colleague of the user is successfully accessing this report ask the user to access the report from his/her system .

Regards

Poonam

[srinivas_sistu · Accepted solution]

Hi,

1. Did u tried loging in with an other user Id from this user's PC? can u confirm if that login is also having facing same problem?

2. do u guys made any entries for WebAs in enuser's PC (like in system32/drivers/etc/hosts.txt file)? if so, can u please cross check all the entries are there?

Regards,

SrnivaS

[former_member206439 · Accepted solution]

Hi Anupam,

I am also facing the same issue now.

How it got resolved.

Please help me with your inputs.

[nol_hendrikx]

Check the portal log if there are any warnings. Also check if the user has permissions to run the reports (IAC iviews). Also the system alias for ITS is important.

Good luck!

Noel

[Former Member]

Hi Noel,

Along with the js error that the user is getting, i checked portal trace files , and managed to find an error associalted with the user id(p670138). The portal log says :

#1.5 #0013725255A5003100000C3F00001214000489D39B19A977#1277441840134#com.sap.portal.prt.request#sap.com/irj#com.sap.portal.prt.request#*p670138*#7260##n/a##0643a386801611dfc2b90013725255a5#SAPEngine_Application_Thread[impl:3]_0##0#0#Error#1#/System/Server#Java###PortalComponentSession.putValue() failed 
[EXCEPTION]
 {0}#1#*java.lang.NullPointerException*
	*at java.util.Hashtable.put(Hashtable.java:393)*
	at com.sapportals.portal.prt.component.PortalComponentSession.putValue(PortalComponentSession.java:187)
	at com.sap.pct.hcm.employeeprofile.genericiviewlist.GenericIviewListPage.doProcessBeforeOutput(GenericIviewListPage.java:53)
	at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:127)
	at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
	at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
	at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
	at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
	at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
	at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
	at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
	at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
	at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
	at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
	at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
	at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
	at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
	at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:540)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:423)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
	at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
	at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
	at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
	at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
	at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
	at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
	at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
	at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
	at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
	at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
	at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
	at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
	at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Thanks for your time & help!!!

Regards,

Anupama

[Former Member]

Anupama,

Is he getting any error

Thanks

Bala Duvvuri

[Former Member]

Hi Bala,

He is not getting any error. When user executes a report from the MSS--> Reporting workset, a blank page is displayed. When i logged into the id from my desktop, the report was displayed correctly. I think something has gone wrongwith the Internet Explorer.

Thanks for your time!

Regards,

Anupama

[Former Member]

Hi ,

Try clearing browser cache , cookies . Also see if he is getting any javascript error in status bar .

Is he facing this issue since begining or all of a sudden ?

Regards

Mayank

[Former Member]

Hi Mayank,

We already did that, but he is still getting the blank screen. Yes, it did happened suddenly, user was able to r/3 screen before.

Regards,

Anupama

[Former Member]

If its happening only for one user then ask him to check using a different browser or machine . This way you will be sure that there is no issue with his id . Also see if he is getting any message / error in status bar . Since it happened all of a sudden check if he has made any changes from his end .

Regards

Mayank

[Former Member]

Anupama,

Make sure user has not collapsed the iview in the page.check the tray icons(right side) in that page of user

Thanks

Bala Duvvuri

[Former Member]

Hi ,

Sometimes if a user plays around with the personalize option , then also you may get such issues . I have had such an experience where a user got a blank screen after using the personalize option . In that case you need to clean up his personalization .

Take a look at this thread -

Regards

Mayank

[Former Member]

Hi Mayank/Bala,

there is indeed a javascript error that the user is getting. It says :

Problems with this Webpage might prevent it from being displayed properly or functioning properly. In the future, you can display this message by double -clicking the warning icon displayed in the status bar.

Line: 92
Char: 1
Error: Access is Denied
Code: 0 
URL : http:wwwsapau,xxx.xom:8100/sap/irj/servlet/prt/portal/pretest/3aportal_content!2fxxx!2froles!2fau!2fyhp-rep_pos-mss-au!2fmss!2fnf_6!2fzhi-miv_com-sap-pct-hcm-rpt_objectselection2-au

I checked the permissions for the i-view mentioned in the javascript error, and the Eveyone checkbox is checked for this iview.

Thanks for your time!

Regards,

Anupama

[Former Member]

Hi Mayank,

Sometimes if a user plays around with the personalize option , then also you may get such issues . I have had such an experience where a user got a blank screen after using the personalize option . In that case you need to clean up his personalization .

I checked this, the user does not have any personalization in production....

Regards,

Anupama

[Former Member]

One thing is for sure that there is no issue with his id or account . My suggestion would be to test with a different browser altogether .

Also check this once - http://support.microsoft.com/kb/308260 .

Regards

Mayank