CHARM-crmd_order-Decison Date & Implementation Date

[Former Member]

Dear All,

When we create a change request using crmd_order, we have fields like Decision date & Implementation Date. Whats the purpose of this in charm ? Even after completion of that ticket also, these fields were blank. How can i make these fields to pick the dates automatically.

regds,

CB

[khalil_serrhini]

Hello CB,

can you let us know if your question is answered... or if someone can help ?

Regards

Khalil

[khalil_serrhini]

Hello Kallumana

1 - 'Whats the purpose of this in charm ?'

The purpose of those 2 fields is only for reporting. So you can know approximatelly how long it takes for delivery team to implementa Change and how long does it take to the CAB (Change Advisory Board) to decide whether or not to authorize the change

2 - How can i make these fields to pick the dates automatically.

Those fields have to be normally field manually. You have two options to make sure those fields won't stay blank when closing ticket

a - forcing actors to fill those fields. you can do that thanks to badi : SOCM_CHECK_CONDITION available in SPRO under Change Request Management Node

b - setting up automatic fill of those fields when reaching appropriate status in workflow thanks to badi: SOCM_PROCESS_ACTION available in SPRO as well under node Change Request Management

Hope this helps,

Regards

Khalil