CUP Email Reminders & Notifications not Sending

[Former Member]

All -

My client is running AC 5.3 SP11 Patch 3 and our email notifications and reminders are not going out. The SMTP server has been set up in the CUP configuration, but we're getting the following error in the log. Any ideas?

I have removed the email address from the log excerpt below.

Thanks,

Daniel

2010-06-21 10:00:40,687 [Thread-1047] ERROR Exception in sending the mail :

javax.mail.SendFailedException: Sending failed;

nested exception is:

javax.mail.MessagingException: 550 5.7.1 Email Submission Denied Due To Access Control

at javax.mail.Transport.send0(Transport.java:219)

at javax.mail.Transport.send(Transport.java:81)

at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1626)

at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1447)

at com.virsa.ae.service.mail.MailScheduler.sendMail(MailScheduler.java:155)

at com.virsa.ae.service.mail.MailScheduler.execute(MailScheduler.java:59)

at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:62)

at java.util.TimerThread.mainLoop(Timer.java:461)

at java.util.TimerThread.run(Timer.java:408)

2010-06-21 10:00:40,688 [Thread-1047] ERROR Cannot send the following email : email id : 23, strFrom : email address, strTo : Unit Test CUP Training Approval #1< email address >, subject : ACTION REQUIRED: Review Access Request 2

com.virsa.ae.core.AEException: Exception in sending the mail :

at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1630)

at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1447)

at com.virsa.ae.service.mail.MailScheduler.sendMail(MailScheduler.java:155)

at com.virsa.ae.service.mail.MailScheduler.execute(MailScheduler.java:59)

at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:62)

at java.util.TimerThread.mainLoop(Timer.java:461)

at java.util.TimerThread.run(Timer.java:408)

Caused by:

javax.mail.SendFailedException: Sending failed;

nested exception is:

javax.mail.MessagingException: 550 5.7.1 Email Submission Denied Due To Access Control

at javax.mail.Transport.send0(Transport.java:219)

at javax.mail.Transport.send(Transport.java:81)

at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1626)

... 6 more

[koehntopp · Accepted solution]

It looks like your SMTP server has some access restrictions configured.

Talk to your postmaster - it could be IP ranges for allowed clients that don't include your GRC system, or ESMTP authntication.

You can also test it from a terminal session, if you want to know the detailed reason: http://www.networkclue.com/internet/SMTP/manual-test.aspx

Frank.

[Former Member · Accepted solution]

Thanks Frank. That was it. Our email group didn't give the server the appropriate access. - Daniel