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Worklist

Hi,

Can someone please guide as to how the Agent Inbox / Worklist can be configured? I am using CRM 7.0 Web UI.

Requirement: When a service request is raised, the system should send the request to the reporting manager of the reported by.

Thanks,

Rinkal

Edited by: Rinkal Salia on Jun 21, 2010 11:53 AM

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