Duplication in Serial Numbers in delivery

[Former Member]

Dear Gurus,

We have one problem in serial nos allotment in delivery. We have allotted two serial numbers to two materials and then despatched them to customer, billing is also over. Now the same serial numbers are accepted by two other materials and user taken again the same numbers and delivery is done. But physically that material is not there. How system accepted them is question. What may be the possible reasons for this? Please share your inputs.

Thanks

Raksha

[Former Member]

Hi,

If you meant to say same serial numbers for same material used twice.It can be possible.If serial number status for a particular serial number is say AVLB[Available] then you can assign same serial number to same material again.You can check/change the serial number status for a material using Tcode : IQ02/Iq03

[Former Member]

Dear Adler\ Kalia,

Thanks for the response.

Our problem is with same Material ID and same Serial Number. The issue is in dev. client the system is not allowing to take same serial number and throughing error. But how it happened in PRD is not known. When they first given the serial numbers the status is changed to CUSTOMER PLACE,. again user changed status and how system allowed not known.

Awaiting your inputs,

Thanks

raksha

[madlercm]

You don't mention if the system is accepting same serial numbers for same material ID, or different material ID (which is correct).