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Attach screenshot to support message via "paste"

Dear all,

is it possible to attach a screenshot to a support message instantly after i did it (print key)?

I don't want to save the screenshot, but just attach it via paste (ctrl+v) or a similar function.



Former Member
Former Member replied


> Dear Amit,


> thank you for your response. I'm sorry i did not make myself clear. It is completly okay for me to add the screenshot as an attachement. My question is, do i have to save the screenshot first before i can attach it, or is there a way where i can just hit the print key on my keyboard and attach the picture directly from the cache into the message.


> Regards Daniel

Dear Daniel

That is exactly what I was trying to explain.

When the message data is transferred to Solution Manager, only Text fields and Fields of type Text are transferred along with any attachments.

Now when you try to make a copy of a image into the Text field of the message, the interface cannot demark it as a Snapshot / Screenshot and isolate and make a attachment out of it.

Hence the copy / paste would never work.



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