terminal name show #### while user's computer named by Chinese

[Former Member]

Dear all,

We found that in SM04,SM20,STAD and so on, when user's computer named by Chinese, the terminal name then showed #####, and we can't get the right terminal information. But we can't change the end user's computer name for a IT security reason. Who can help? I can't find out a Note refer to it.

Many thanks for your attention and help!

Best Regards!

[Former Member]

Thanks Juan, In OS level, the SM20 audit log file record as " ####" too.

Dear Damanaidu, i can't got your word "giving the IP address instead of the terminal name" while SM04 and SM20 all record the terminal name automatic.

Any other suggest? Thanks a lot!

[Former Member]

Hello,

Can you check giving the IP address instead of the terminal name and come up with the result?

To traverse more can I have details such as whether the terminal name displayed is absolutely not matching or you see as a truncated part of the given name?

Thanks and Regards,

Damanaidu J

[JPReyes]

I presume is a code page issue... Do you have chinese installed in your system?...

Regards

Juan

[Former Member]

Dear Juan,

Thanks for response. Yes, we have installed Chinese and it runs well. Just this terminal name can't display correct.

Best Regards!

[JPReyes]

SM20 writes into a file at OS level... check if the name of the terminal is correct there

Regards

Juan