Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Clientside Groupware-Integration: Appointment's time is wrong

Hi,

I synchronise appointments from Outlook to CRM and CRM to Outlook. It works fine but the time of the appointment is wrong in CRM after sync.

In Outlook: 4pm, in CRM 6pm. It's always 2 hours difference.

I checked the timezone of my user but it's correct.

Any other idea?

Its CRM 2007.

Thanks and regards,

Benedikt

Tags:
Former Member
Former Member replied

Hi,

i faced the same situation some time ago.

You have to check the timezone setting in the outlook plugin.

Go to Outlook -> Extras -> Options -> CRM Calendar ...

Here you will find on one of the tabs timezone.

I guess it is set to UTC.

Set it to the users timezone.

Since (i think) GWI 8.017 you are able to maintain a client profile in CRM customizing and set the timezone there for each combination of Country and businessrole.

Kind regards

Manfred

0 View this answer in context
Not what you were looking for? View more on this topic or Ask a question