Service desk-Support Messages-"Reported by"

[Former Member]

Hi,

when i create support message from solman Reported by(Created By) and staus at sap not displaying in DNOTIFWL.we dont have any problem when i see from CRM_DNO_MONITOR or DSWP and from sattlite system its working fine(we can see the Reported by(Created By) and staus at sap ).

Regards,

babu

[Miguel_Ariño]

Hello,

Why do you want to monitor the SLF1 ABA notifications with DNOTIFWL? The Service Desk functionality is designed so that you work with the CRM messages (SLFN)

Best regards,

Miguel Ariñ

[Former Member]

Hi Miguel Ariño,

Here the question is why its not updating only for solman system.its working for all other system

[Former Member]

Hi,

i have the same problem !! "Reported by" is not getting automatically inserted in solman ticket !

Kumar from Germany

[Former Member]

Hello Kumar,

1750261 - How to change/edit "Reported by" field in Solution Manager Service Desk message?

Please check what is provided in partner determination procedure and if your youres has BP generated.

BR,

K.

[Former Member]

Hello,

Goto : SPRO -> Solman -> Capabilities -> IT Service Manag. -> Partner Determination Procedure -> DEfine Partner Determination Procedure -> (Select your own procedure , eg.: SMIN0001) -> Partner Functions in Procedure -> Select "Reported by" partner and change the acess sequence to  second item: " Business Partner Relationships -> Activity Partner User"

I hope help you.

Regards

Claudenir Bispo

[Former Member]

Hi Bispo,

it's done already ! My problem is auto-insertion. As soon as a ticket is created by an user,

the user-id should be inserted automatically in the field "Reported by" ! 'will be pleased for any new news.

Thanks again.

Kumar from Germany

=====================

[Former Member]

Hi Kumar,

Exactly .. this procedure fix the issue in our system. Please refer to : http://scn.sap.com/message/14474626

Regards,

Claudenir Bispo