Receiving a RMA

[Former Member]

Hello Everyonbe

At present when an inbound delivery is created and rec'd for a customer material it creates the service order (IW31) automatically....is there a way that also a task line in the Notification (IW52) can be updated that the material is rec'd automatically? please describe....thanks

[Former Member · Accepted solution]

Hello Kimberly

May be you should post this in CS Forum.

But you may review on the following config activities:

1) SPRO/IMG/ Plant Maintenance and Customer Service/Maintenance and Service Processing/Notification Processing/Additional Functions/Define Action Box

2) SPRO/IMG/ Plant Maintenance and Customer Service/Maintenance and Service Processing/Notification Processing/Additional Functions/Define Follow-Up Actions for Tasks

3) SPRO/IMG/ Plant Maintenance and Customer Service/Maintenance and Service Processing/Notification Processing/Set Workflow for Service Notifications

Hope this helps, Good luck.

[Former Member · Accepted solution]

Thanks