Process after return invoice from customer

[Former Member]

Dear gurus,

Would anyone help me on this issue below?

I created customer orders for one customer in three spesific times. One of these orders is service(no PGI) others are with PGI. Now our client send us one return invoice which includes both service order and material order.

Can anyone tell me step by step for the next process?

What must I do?

[Former Member]

Hi,

Material orders :

Create a return order based on original invoice for the material orders, than create a return delivery and do the PGR.

After that create a credit memo wrt return order or return delivery as per your current settings.

Service Order

.

Create a credit memo directly with reference to original invoice for services or create a return order for services and with reff to order create a credit note .

HOpe this will help you !!!!

Regards,

Krishna O