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MAXDB 7.6.06: Installation exited abnormally

Former Member
0 Kudos

Hi,

I cannot install Maxdb on any Windows 7 Professional 64-bit.

I always get this messages during installation: "Installation exited abnormally"

Output from install log file:



INSTALLER_INFO: Version = 7.6.06 Build 003-123-202-135
INSTALLER_INFO: Changelist = 202135
INSTALLER_INFO: MakeId = 357529
INSTALLER_INFO: Type = kit
SYS_INFO: Host name = ...
SYS_INFO: System = Windows
SYS_INFO: Architecture = AMD64
SYS_INFO: Version = NT 6.1
SYS_INFO: Subversion = 
...

SYS: "C:\Program Files\sabdb\7605\bin\dbmsrvctl.exe" start
SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k 
\"C:\Program Files\sabdb\7605\": A
SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k
\"C:\Program Files\sabdb\7605\": ssertion failed: IsAscii7(src), 
file d:\depot\bas\sap_db\76_sp_rel\gen\opt\ntamd64\sys\wrk\incl\SAPDB/ToolsCommon/Tools_DynamicUTF8String.hpp, line 498
SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k 
\"C:\Program Files\sabdb\7605\": 
SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k 
\"C:\Program Files\sabdb\7605\": This application has requested the Runtime to terminate it in an unusual way.
SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k 
\"C:\Program Files\sabdb\7605\": Please contact the application's support team for more information.
...

STDERR: installation exited abnormally  at We, Jun 02, 2010 at 14:03:52
MSG: packagedata of package Redist Python changed

...

Could you help me?

Thanks, Ilja

Accepted Solutions (0)

Answers (6)

Answers (6)

Former Member
0 Kudos

The reason for this problem was the name of the computer. Since we changed "Büro" to "Buero" the problem did not occur any more.

Thank you all for helping me.

thomas_huebner2
Explorer
0 Kudos

Hello Ilja,

Did you already solved your problem?

Ich have the same issue on a customer computer. But he is using version 7.7.06 Build 009 on Windows 7 - 32bit. During the installation of SAPDB I get the same error, but I don't know why the error occures.

I asked at SAP for support or for the possibility of a one-time-support (because we are using the free community edition) and unfortunately the don't give us a support for it.

So my only possibility to solve the problem is the community and I hope someone can help me.

Thanks and best regards,

Thomas

lbreddemann
Active Contributor
0 Kudos

> I cannot install Maxdb on any Windows 7 Professional 64-bit.

Well, it's not officially supported on that platform, you know?

> INSTALLER_INFO: Version = 7.6.06 Build 003-123-202-135

> INSTALLER_INFO: Changelist = 202135

> INSTALLER_INFO: MakeId = 357529

> INSTALLER_INFO: Type = kit

> SYS_INFO: Host name = ...

> SYS_INFO: System = Windows

> SYS_INFO: Architecture = AMD64

> SYS_INFO: Version = NT 6.1

> SYS_INFO: Subversion =

> SYS: "C:\Program Files\sapdb\indep_prog\pgm\dbmcli.exe" -R "C:\Program Files\sabdb\7605" inst_reg -k \ "C:\Program Files\sabdb\7605\":

> Assertion failed: IsAscii7(src),

> file d:\depot\bas\sap_db\76_sp_rel\gen\opt\ntamd64\sys\wrk\incl\SAPDB/ToolsCommon/Tools_DynamicUTF8String.hpp, line 498

Hmm... interesting - how could it be that there is some data handed over to the dbmserver that is not ASCII?

Is this the first installation on this machine?

Could you please run


sdbregview -l

and post the output?

Please run also


sdbverify 

and post the summary (only).

regards,

Lars

Former Member
0 Kudos

Is this the first installation on this machine?

We tried first to install a 32-bit of Max DB. After this we tried 64-bit.

There was no MaxDB oder SAB DB installed on this computer.

sdbregview -l

Server Utilities           c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
DB Analyzer                c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Synchronization Manager    c:/program files/sapdb/indep_prog    7.6.06.03               valid  
Base                       c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Redist Python              c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
JDBC                       c:/program files/sapdb/indep_prog    7.6.05.06               valid  
Messages                   c:/program files/sapdb/indep_prog    MSG 0.8215              valid  
ODBC                       c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Database Kernel            c:/program files/sapdb/7605          7.6.6.3                 valid  
Database Kernel            c:/program files/sabdb/7605          7.6.6.3                 valid  
Database Kernel            c:/program files/sdb/7605            7.6.6.3                 valid  
Database Kernel            c:/program files/sapdb1/7605         7.6.06.03     64 bit    invalid
Loader                     c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
SQLDBC                     c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid

sdbverify

VERIFICATION SUMMARY:
*********************

INVALID PACKAGES:                   1  
VALID PACKAGES:                     13 
INCONSISTENT PACKAGES:              0  

TOTAL FILES:                        256
MISSED FILES:                       0  
MODIFIED FILES:                     0  
FILES WITH MODIFIED PERMISSIONS:    0

regards,

Ilja

former_member229109
Active Contributor
0 Kudos

Hello,

Itu2019s looking that you mixed a 32-bit and 64-bit MAXDB software.

You have installed the 64bit independent database software and Database Kernel in u201Cc:/program files/sabdb/7605u201D is 32bit. Correct?

Could you try the following steps:

-> Rename the file kernel.exe in u201Cc:/program files/sabdb/7605/pgmu201D to kernel.exe_32.

-> Run :

sdbverify --set_corrupted_invalid

and u201CYesu201D to set the Database Kernel in u201Cc:/program files/sabdb/7605u201D invalid.

-> Run:

SDBINST -package "Database Kernel"

Or

If you are using the MAXDB Installation Manager, then select custom,next,Database Kernel, next,Install/update software only, next, select Database Kernel in u201Cc:/program files/sabdb/7605u201D, next u2026

-> Check that the 64bit Database kernel software installed.

Update with the results.

Post output of the command:

sdbregview -l

-> Are you SAP customer?

Thank you and best regards, Natalia Khlopina

Former Member
0 Kudos

Hello,

I have completed all steps. Unfortunately, the error still occurs.

sdbregview -l

DB Analyzer                c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Server Utilities           c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Synchronization Manager    c:/program files/sapdb/indep_prog    7.6.06.03               valid  
Redist Python              c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Base                       c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
JDBC                       c:/program files/sapdb/indep_prog    7.6.05.06               valid  
Messages                   c:/program files/sapdb/indep_prog    MSG 0.8215              valid  
ODBC                       c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
Database Kernel            c:/program files/sapdb/7605          7.6.6.3                 invalid
Database Kernel            c:/program files/sabdb/7605          7.6.6.3                 valid  
Database Kernel            c:/program files/sdb/7605            7.6.6.3                 valid  
Database Kernel            c:/program files/sapdb1/7605         7.6.06.03     64 bit    invalid
Loader                     c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid  
SQLDBC                     c:/program files/sapdb/indep_prog    7.6.06.03     64 bit    valid

-> Are you SAP customer?

I am not a SAP customer.

Best regards, Ilja

former_member229109
Active Contributor
0 Kudos

Hello Ilja,

-> You failed to register the database installation in "C:\Program Files\sabdb\7605u201D

at the beginning of the thread, still 32 bit installation, it's valid accordind last post.

-> You set invalid the database kernel package in c:/program files/sapdb/7605

& itu2019s still invalid 32bit installation.

-> Could you uninstall all database software?

Then install the database client software first => let me know the results.

< + output of u201Csdbregview u2013lu201D >

After that install the database kernel software => let me know the results.

< + output of u201Csdbregview u2013lu201D >

-> Did you run the installation as administrator user?

Post output of u201Cjava u2013versionu201D command.

Thank you and best regards, Natalia Khlopina

Former Member
0 Kudos

Hello Natalia,

The installation process happened as follows:

we started with an SAPDB 7.4.3 32-bit installation. This installation failed because of an error.

The 32 installation was removed and afterthis we tried to install 64 bit.

All followed attempts to install MaxDB 7.6.06 64 bit installation failed with the erreor message which i posted above.

->Could you uninstall all database software?

Yes

Post output of u201Cjava u2013versionu201D command

java version "1.6.0_17"
Java(TM) SE Runtime Environment (build 1.6.0_17-b04)
Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01, mixed mode)

Edited by: Ilja Thuerin on Jun 22, 2010 3:24 PM

Former Member
0 Kudos

Then install the database client software first => let me know the results.

No errors.

"sdbregview u2013l":

package "DB Analyzer":
----------------------
PACKAGE DIRECTORY:    c:/program files/sapdb/indep_prog
SOFTWARE VERSION:     7.6.06.03                        
PACKAGE VERSION:      0                                
VALID:                YES                              
MODE:                 64 bit                           
MODIFICATION DATE:    22.06.2010                       
REQUIRE:              Base >= 7.6.06.03                
FILELIST:             YES                              
HAS DISPLAY NAME:     NO                               
SCRIPT:               YES                              
TEST FILE:            bin/dbanalyzer.exe               
IS SUBPACKAGE:        NO                               
DBANALYZER PATH:      c:/program files/sapdb/indep_prog

package "Database Kernel":
--------------------------
PACKAGE DIRECTORY:    c:/program files/sapdb/7605
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                YES                        
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sabdb/7605
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                NO                         
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sdb/7605  
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                NO                         
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sapdb1/7605
SOFTWARE VERSION:     7.6.6.3                     
PACKAGE VERSION:                                  
VALID:                NO                          
MODIFICATION DATE:    22.06.2010                  
REQUIRE:              Server Utilities >= 7.6.6.3 
FILELIST:             YES                         
HAS DISPLAY NAME:     NO                          
SCRIPT:               YES                         
TEST FILE:            NO                          
IS SUBPACKAGE:        NO

package "Loader":
-----------------
PACKAGE DIRECTORY:    c:/program files/sapdb/indep_prog
SOFTWARE VERSION:     7.6.06.03                        
PACKAGE VERSION:      0                                
VALID:                YES                              
MODE:                 64 bit                           
MODIFICATION DATE:    22.06.2010                       
REQUIRE:              Redist Python >= 7.6.06.03       
FILELIST:             YES                              
HAS DISPLAY NAME:     NO                               
SCRIPT:               YES                              
TEST FILE:            bin/loadercli.exe                
IS SUBPACKAGE:        NO                               
LOADER PATH:          c:/program files/sapdb/indep_prog
...

Former Member
0 Kudos

After that install the database kernel software => let me know the results.

installation failed with the erreor message which i posted above

u201Csdbregview u2013lu201D:

package "DB Analyzer":
----------------------
PACKAGE DIRECTORY:    c:/program files/sapdb/indep_prog
SOFTWARE VERSION:     7.6.06.03                        
PACKAGE VERSION:      0                                
VALID:                YES                              
MODE:                 64 bit                           
MODIFICATION DATE:    22.06.2010                       
REQUIRE:              Base >= 7.6.06.03                
FILELIST:             YES                              
HAS DISPLAY NAME:     NO                               
SCRIPT:               YES                              
TEST FILE:            bin/dbanalyzer.exe               
IS SUBPACKAGE:        NO                               
DBANALYZER PATH:      c:/program files/sapdb/indep_prog

package "Server Utilities":
---------------------------
PACKAGE DIRECTORY:           c:/program files/sapdb/indep_prog
SOFTWARE VERSION:            7.6.06.03                        
PACKAGE VERSION:             0                                
VALID:                       YES                              
MODE:                        64 bit                           
MODIFICATION DATE:           22.06.2010                       
REQUIRE:                     Base >= 7.6.06.03                
FILELIST:                    YES                              
HAS DISPLAY NAME:            NO                               
SCRIPT:                      YES                              
TEST FILE:                   bin/x_server.exe                 
IS SUBPACKAGE:               NO                               
INDEPENDENT PROGRAM PATH:    C:/Program Files/sapdb/indep_prog

package "Database Kernel":
--------------------------
PACKAGE DIRECTORY:    c:/program files/sapdb/7605
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                NO                         
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sabdb/7605
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                NO                         
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sdb/7605  
SOFTWARE VERSION:     7.6.6.3                    
PACKAGE VERSION:                                 
VALID:                NO                         
MODIFICATION DATE:    22.06.2010                 
REQUIRE:              Server Utilities >= 7.6.6.3
FILELIST:             YES                        
HAS DISPLAY NAME:     NO                         
SCRIPT:               YES                        
TEST FILE:            NO                         
IS SUBPACKAGE:        NO                         

PACKAGE DIRECTORY:    c:/program files/sapdb1/7605
SOFTWARE VERSION:     7.6.6.3                     
PACKAGE VERSION:                                  
VALID:                NO                          
MODIFICATION DATE:    22.06.2010                  
REQUIRE:              Server Utilities >= 7.6.6.3 
FILELIST:             YES                         
HAS DISPLAY NAME:     NO                          
SCRIPT:               YES                         
TEST FILE:            NO                          
IS SUBPACKAGE:        NO                          

package "Loader":
-----------------
PACKAGE DIRECTORY:    c:/program files/sapdb/indep_prog
SOFTWARE VERSION:     7.6.06.03                        
PACKAGE VERSION:      0                                
VALID:                YES                              
MODE:                 64 bit                           
MODIFICATION DATE:    22.06.2010                       
REQUIRE:              Redist Python >= 7.6.06.03       
FILELIST:             YES                              
HAS DISPLAY NAME:     NO                               
SCRIPT:               YES                              
TEST FILE:            bin/loadercli.exe                
IS SUBPACKAGE:        NO                               
LOADER PATH:          c:/program files/sapdb/indep_prog
...

Former Member
0 Kudos

Thank you and best regards, Ilja

former_member229109
Active Contributor
0 Kudos

Hello Ilja,

-> Itu2019s not clear for me, why you had the Database kernel software on the server after you uninstall the database software and install only MAXDB u201Cclientu201D software.

-> Please run the MAXDB uninstall.

< c:/program files/sapdb/indep_prog/bin>

SDBUNINST u2013all

And let me know if you have the database software uninstalled successfully.

Do you have database software in c:/program files/sapdb, c:/program files/sabdb,

c:/program files/sapdb1, c:/program files/sdb ?

Did you delete the database software manually on the server?

Thank you and best regards, Natalia Khlopina

Former Member
0 Kudos

Hello Natalia,

SDBUNINST u2013all

uninstall following package(s):

DB Analyzer       c:/program files/sapdb/indep_prog  7.6.06.03   64 bit
Database Kernel   c:/program files/sapdb/7605        7.6.6.3
Database Kernel   c:/program files/sabdb/7605        7.6.6.3
Database Kernel   c:/program files/sdb/7605          7.6.6.3
Database Kernel   c:/program files/sapdb1/7605       7.6.6.3
Server Utilities  c:/program files/sapdb/indep_prog  7.6.06.03   64 bit
Loader            c:/program files/sapdb/indep_prog  7.6.06.03   64 bit
Redist Python     c:/program files/sapdb/indep_prog  7.6.06.03   64 bit
SQLDBC            c:/program files/sapdb/indep_prog  7.6.06.03   64 bit
JDBC              c:/program files/sapdb/indep_prog  7.6.05.06
Messages          c:/program files/sapdb/indep_prog  MSG 0.8215
Base              c:/program files/sapdb/indep_prog  7.6.06.03   64 bit

start uninstallation now (y/n)?y
unregister Database Kernel 7.6.6.3
unregister Database Kernel 7.6.6.3
unregister Database Kernel 7.6.6.3
unregister Database Kernel 7.6.6.3
system path cleaned successfully
please reboot your system after uninstallation to take effect changes
cannot remove directory "c:/program files/sabdb/7605"
cannot remove directory "c:/program files/sabdb/7605/bin"
cannot remove directory "c:/program files/sabdb/7605/cluster"
cannot remove directory "c:/program files/sabdb/7605/demo"
cannot remove directory "c:/program files/sabdb/7605/doc"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps/java"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps/odbc"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps/perl"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps/python"
cannot remove directory "c:/program files/sabdb/7605/doc/firststeps/sqldbc"
cannot remove directory "c:/program files/sabdb/7605/env"
cannot remove directory "c:/program files/sabdb/7605/env/en"
cannot remove directory "c:/program files/sabdb/7605/lib"
cannot remove directory "c:/program files/sabdb/7605/lib/python2.3"
cannot remove directory "c:/program files/sabdb/7605/lib/python2.3/sdb"
cannot remove directory "c:/program files/sabdb/7605/misc"
cannot remove directory "c:/program files/sabdb/7605/pgm"
cannot remove directory "c:/program files/sabdb/7605/sap"
cannot remove directory "c:/program files/sabdb/7605/support"
cannot remove directory "c:/program files/sabdb/7605/support/mapfiles"
cannot remove directory "c:/program files/sabdb/7605/symbols"
cannot remove directory "c:/program files/sapdb/7605"
cannot remove directory "c:/program files/sapdb/7605/bin"

...

cannot remove directory "c:/program files/sapdb1/7605/sap"
cannot remove directory "c:/program files/sapdb1/7605/support"
cannot remove directory "c:/program files/sapdb1/7605/support/mapfiles"
cannot remove directory "c:/program files/sapdb1/7605/symbols"
cannot remove directory "c:/program files/sdb/7605"
cannot remove directory "c:/program files/sdb/7605/bin"
cannot remove directory "c:/program files/sdb/7605/cluster"
cannot remove directory "c:/program files/sdb/7605/demo"
cannot remove directory "c:/program files/sdb/7605/doc"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps/java"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps/odbc"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps/perl"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps/python"
cannot remove directory "c:/program files/sdb/7605/doc/firststeps/sqldbc"
cannot remove directory "c:/program files/sdb/7605/env"
cannot remove directory "c:/program files/sdb/7605/env/en"
cannot remove directory "c:/program files/sdb/7605/lib"
cannot remove directory "c:/program files/sdb/7605/lib/python2.3"
cannot remove directory "c:/program files/sdb/7605/lib/python2.3/sdb"
cannot remove directory "c:/program files/sdb/7605/misc"
cannot remove directory "c:/program files/sdb/7605/pgm"
cannot remove directory "c:/program files/sdb/7605/sap"
cannot remove directory "c:/program files/sdb/7605/support"
cannot remove directory "c:/program files/sdb/7605/support/mapfiles"
cannot remove directory "c:/program files/sdb/7605/symbols"
done
press any key...

Do you have database software in c:/program files/sapdb, c:/program files/sabdb,

c:/program files/sapdb1, c:/program files/sdb?

Yes, The files were not deleted

Did you delete the database software manually on the server?

No, only through the MAXDB Installation Manager

Thank you and best regards,

Ilja

Former Member
0 Kudos

There are also two additional events:

<System>
    <Provider Name="Application Error"></Provider>
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-14T12:19:39.000000000Z"></TimeCreated>
    <EventRecordID>2609</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Büro-01</Computer>
    <Security></Security>
  </System>
  <EventData>
    <Data>maxdb-all-win-64bit-x86_64-7_6.exe</Data>
    <Data>7.6.6.3</Data>
    <Data>49765156</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be02b</Data>
    <Data>c0000005</Data>
    <Data>0000000000035039</Data>
    <Data>106c</Data>
    <Data>01cb0bbb7878e722</Data>
    <Data>C:UsersSekretariatDesktopmaxdb-all-win-64bit-x86_64-7_6.exe</Data>
    <Data>C:WindowsSYSTEM32
tdll.dll</Data>
    <Data>1a506f52-77af-11df-b2e0-a4badbfb6cc4</Data>
  </EventData>

<System>
    <Provider Name="Windows Error Reporting"></Provider>
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-14T12:19:43.000000000Z"></TimeCreated>
    <EventRecordID>2610</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Büro-01</Computer>
    <Security></Security>
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Nicht verfügbar</Data>
    <Data>0</Data>
    <Data>maxdb-all-win-64bit-x86_64-7_6.exe</Data>
    <Data>7.6.6.3</Data>
    <Data>49765156</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5be02b</Data>
    <Data>c0000005</Data>
    <Data>0000000000035039</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>C:UsersSekretariatAppDataLocalMicrosoftWindowsWERReportArchiveAppCrash_maxdb-all-win-64_2959e9efdfde40812eae8f9c153cae2ff9f47c6_041f4226</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>1a506f52-77af-11df-b2e0-a4badbfb6cc4</Data>
    <Data>0</Data>
  </EventData>

Regards,

Ilja

markus_doehr2
Active Contributor
0 Kudos

> <Data>c0000005</Data>

> <Data>C:\Users\Sekretariat\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_maxdb-all-win-64_2959e9efdfde40812eae8f9c153cae2ff9f47c6_041f4226</Data>

The installation program crashes.

I'm not really sure if 7.6 will work on Windows 7/Windows 2008 R2. Is there any information in that directory?

Markus

Former Member
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I'm not really sure if 7.6 will work on Windows 7/Windows 2008 R2. Is there any information in that directory?

report file:

V e r s i o n = 1 
 E v e n t T y p e = A P P C R A S H 
 E v e n t T i m e = 1 2 9 2 1 0 7 4 2 6 8 4 8 4 2 9 7 7 
 R e p o r t T y p e = 2 
 C o n s e n t = 1 
 R e p o r t I d e n t i f i e r = a 0 8 8 0 1 4 1 - 7 8 6 f - 1 1 d f - 8 4 2 0 - a 4 b a d b f b 6 c c 4 
 I n t e g r a t o r R e p o r t I d e n t i f i e r = a 0 8 8 0 1 4 0 - 7 8 6 f - 1 1 d f - 8 4 2 0 - a 4 b a d b f b 6 c c 4 
 R e s p o n s e . t y p e = 4 
 S i g [ 0 ] . N a m e = A n w e n d u n g s n a m e 
 S i g [ 0 ] . V a l u e = m a x d b - a l l - w i n - 6 4 b i t - x 8 6 _ 6 4 - 7 _ 6 . e x e 
 S i g [ 1 ] . N a m e = A n w e n d u n g s v e r s i o n 
 S i g [ 1 ] . V a l u e = 7 . 6 . 6 . 3 
 S i g [ 2 ] . N a m e = A n w e n d u n g s z e i t s t e m p e l 
 S i g [ 2 ] . V a l u e = 4 9 7 6 5 1 5 6 
 S i g [ 3 ] . N a m e = F e h l e r m o d u l n a m e 
 S i g [ 3 ] . V a l u e = n t d l l . d l l 
 S i g [ 4 ] . N a m e = F e h l e r m o d u l v e r s i o n 
 S i g [ 4 ] . V a l u e = 6 . 1 . 7 6 0 0 . 1 6 3 8 5 
 S i g [ 5 ] . N a m e = F e h l e r m o d u l z e i t s t e m p e l 
 S i g [ 5 ] . V a l u e = 4 a 5 b e 0 2 b 
 S i g [ 6 ] . N a m e = A u s n a h m e c o d e 
 S i g [ 6 ] . V a l u e = c 0 0 0 0 0 0 5 
 S i g [ 7 ] . N a m e = A u s n a h m e o f f s e t 
 S i g [ 7 ] . V a l u e = 0 0 0 0 0 0 0 0 0 0 0 3 5 0 3 9

...

 L o a d e d M o d u l e [ 4 4 ] = C :  W i n d o w s  s y s t e m 3 2  s l c . d l l 
 F r i e n d l y E v e n t N a m e = N i c h t   m e h r   f u n k t i o n s f ä h i g 
 C o n s e n t K e y = A P P C R A S H 
 A p p N a m e = M a x D B   I n s t a l l a t i o n   M a n a g e r 
 A p p P a t h = C :  U s e r s  S e k r e t a r i a t  D e s k t o p  m a x d b - a l l - w i n - 6 4 b i t - x 8 6 _ 6 4 - 7 _ 6 . e x e 

Regards, Ilja

Former Member
0 Kudos

Hi Markus,

Thank you for your answer.

When the error occurs, the following information is displayed in event log:


  <System>
    <Provider Name="MAXDB"></Provider>
    <EventID Qualifiers="16384">19752</EventID>
    <Level>4</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-06-14T12:16:07.000000000Z"></TimeCreated>
    <EventRecordID>2608</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Büro-01</Computer>
    <Security UserID="S-1-5-18"></Security>
  </System>
  <EventData>
    <Data>XServer</Data>
    <Data>:
 - INFO   TID: 0x88C  PID: 0x85C  MsgID: 19752
  </Data>
    <Data>stopped, 'W64/AMD64 7.6.6    Build 003-123-202-135'</Data>
  </EventData>

Regards,

Ilja

markus_doehr2
Active Contributor
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Please check your event log if you see any messages of missing assemblies.

Markus