on 06-11-2010 9:48 AM
Hi Guru,
I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?
Appreciate for your input.
Thanks and Regards,
Yan
Will open a new thread for new question.
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Yes. It is very much possible.
Use transaction - SPPFCADM
select the row - DNO_NOTIF
click on - Define action profile and action
Select the action profile - SLFN0001_STANDARD_DNO
Select the action - SLFN0001_STANDARD_DNO_CRM
in processessing type, change the container value to ZSFN.
Hope this will be helpful.
Regards
K.Kumar
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Thanks Kumar,
We also need to update PROCESS_TYPE on transaction code DNO_CUST04.
But still questioning why the screen is different between SLFN and ZSLF? I can't see some tabs on my custom transaction type screen (e.g. SAP Attributes, SAP Notes, etc). How to update and customize the screen?
Appreciate for your help.
With Best Regards,
Yan
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