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Service Desk - Create Message from Satellite System

yohanes_purbaya2
Explorer
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Hi Guru,

I'm learning SAP Solution manager service desk tools (on EHP1 SP22). I've managed to activate it and I can create the message from satellite system (with SLFN as default transaction type). Is it possible to change default of transaction type while creating support message from satellite system (e.g. using ZSLF, etc)?

Appreciate for your input.

Thanks and Regards,

Yan

Accepted Solutions (0)

Answers (2)

Answers (2)

yohanes_purbaya2
Explorer
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Will open a new thread for new question.

former_member694070
Participant
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Yes. It is very much possible.

Use transaction - SPPFCADM

select the row - DNO_NOTIF

click on - Define action profile and action

Select the action profile - SLFN0001_STANDARD_DNO

Select the action - SLFN0001_STANDARD_DNO_CRM

in processessing type, change the container value to ZSFN.

Hope this will be helpful.

Regards

K.Kumar

yohanes_purbaya2
Explorer
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Thanks Kumar,

We also need to update PROCESS_TYPE on transaction code DNO_CUST04.

But still questioning why the screen is different between SLFN and ZSLF? I can't see some tabs on my custom transaction type screen (e.g. SAP Attributes, SAP Notes, etc). How to update and customize the screen?

Appreciate for your help.

With Best Regards,

Yan