Change standard task TS10407972 TotRejectSC to General Task

[Former Member]

In our current SRM, task TS10407972 is not marked as General Task and no default rule defined. We are upgrading the SRM and mark this task as General Task. Now we found that all the incomplete workitems of this task were forwarded to every users.

What is the proper way to avoid this? Thanks.

Regards,

Donald

[masa_139]

Hi,

The task TS10407972 Change Rejected Shopping Cart should be delivered to SC owner.

Was it general task before upgrade?

Please check if you can forward the workitem to SC owner by SWI2_ADM1 transaction.

Regards,

Masa

[Former Member]

Hi Masa,

TS10407972 is not a general task before upgrade. I also found that the workitem of this task did not forward to SC owner, it has no agent. I can use SWI2_ADM to forward the workitem to agent as long as the SC owner is still valid.

Regards,

Donald