Difference between return sales order type and return scheduling agreement

[Former Member]

Dear All,

What is the use of return scheduling agreement and what is the difference between return sales order type and return scheduling agreement type?

Regards,

SmartSD.

[jpfriends079]

Sales document type RZ - return scheduling agreement must be used for returns in a scheduling agreement with delivery schedules.

In the standard system, a rush delivery is created automatically in the background when you save a return with sales document type RZ. This is to enable an immediate pickup. If necessary, your system administrator can create a new sales document type in Customizing in which the immediate delivery indicator is switched off. Delivery returns can then be created and processed using a work list.

There are two possible situations for this type of returns processing:

- The customer has not received the goods. You must correct the cumulative delivered quantity accordingly.

- The customer has received the goods. You do not need to correct the cumulative delivered quantity.

Sales document type RE - Return Order is a sales document used in complaints processing for when a customer sends goods back.

You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

- Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

- Create a credit memo, once you have checked the goods and approved the complaint.

The return triggers the following functions:

- Delivery (returns delivery)

- Billing (for creating a credit memo)

Thanks & Regards

JP

[Former Member]

It means after creating the return scheduling agreement , the cumulative quantity will get corrected automatically or any extra step is required ?

[jpfriends079]

Yes, in the case of returns, cumulative quantities are not updated automatically.

Directly from the customer for document type RZ, if the system should adjust the cumulative delivered quantity and the cumulative quantity issued by the external agent, you will need to create a correction delivery (document type LFKO) and an external agent correction (document type EDKO)., respectively.

Hope it can assist you.

Thanks & Regards

JP

[jpfriends079]

Hello SmartSD,

Sales document type RZ - return scheduling agreement must be used for returns in a scheduling agreement with delivery schedules.

In the standard system, a rush delivery is created automatically in the background when you save a return with sales document type RZ. This is to enable an immediate pickup. If necessary, your system administrator can create a new sales document type in Customizing in which the immediate delivery indicator is switched off. Delivery returns can then be created and processed using a work list.

There are two possible situations for this type of returns processing:

• The customer has not received the goods.

You must correct the cumulative delivered quantity accordingly.

• The customer has received the goods.

You do not need to correct the cumulative delivered quantity.

Returns A return is a sales document used in complaints processing for when a customer sends goods back. You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

Create a credit memo, once you have checked the goods and approved the complaint.

The return triggers the following functions:

-Delivery (returns delivery)

-Billing (for creating a credit memo)

Hope it can assist you.

Thanks & Regards

JP