AE 5.2: emails aren't getting sent

[Former Member]

I can create new requests (change account or new account) without fail except that the emails never get sent.

Under Configuration --> Workflow --> SMTP Server, there is only one field: "Email Server Name", and that field absolutely has the correct entry. I've even changed it back and forth to enter the IP address and the hostname, but neither work. I have confirmed with our Exchange admin to ensure that everything is open and not blocked.

Has anyone else had this problem? I would appreciate any ideas or suggestions, thank you in advance!

Joyce

[Former Member]

Additionally, I continue to see this entry in the logs, I don't know if it is related?

2010-06-07 11:01:17,936 [SAPEngine_Application_Thread[impl:3]_14] ERROR Locale Object: US

[Former Member]

2010-06-07 10:41:56,985 [SAPEngine_Application_Thread[impl:3]_44] ERROR Ignoring exception

com.virsa.ae.core.NoRecordsFoundException: no service level values are found for request attributes : {Request Type=CHANGE, Application=[SRQ], Priority=NORMAL, Company=EXELIXIS, Employee Type=PERMANENT, Functional Area=IT, Role=Z:EXE:IT_SRM_ANALYST}

at com.virsa.ae.accessrequests.bo.SelectServiceLevelHelper.getServiceLevel(SelectServiceLevelHelper.java:93)

at com.virsa.ae.accessrequests.bo.RequestBO.getDueDate(RequestBO.java:1124)

at com.virsa.ae.accessrequests.bo.RequestBO.saveRequestHeader(RequestBO.java:957)

at com.virsa.ae.accessrequests.bo.RequestBO.saveNewRequest(RequestBO.java:246)

at com.virsa.ae.accessrequests.actions.CreateRequestAction.createRequest(CreateRequestAction.java:179)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.createRequestHandler(EUCreateRequestAction.java:89)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:62)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:229)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:416)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:445)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

2010-06-07 10:41:59,867 [SAPEngine_Application_Thread[impl:3]_44] ERROR User : Joyce Courtney not found to get full name

2010-06-07 10:41:59,882 [SAPEngine_Application_Thread[impl:3]_44] ERROR User : (second name) not found to get full name

[Former Member]

Joyce,

Please maintain service levels via going to configuration. Also, run the Email Dispatcher background job. Can you also check the entries 'virsa_ae_emllog' table?

Regards,

Alpesh

[Former Member]

Hello Alpesh,

Thank you for your reply!

In the meanwhile, I had also found and was following note 1238928. For the first three questions, everything was in place. For step four, I checked and saw that the job was not running properly, so first I ran the job as an "immediate" run, and all of today's emails were received. Then, I deleted and rescheduled the email dispatcher job accordingly.

You were right on target with the suggestion about checking the background job, thank you! Now, I need to test to ensure that the job is working properly for any future emails that need to be sent, so that I do not have to do manual "immediate" runs.

Joyce