Service Desk implementation - SP002 ID Type missing

[Former Member]

Dear SAP colleagues,

I am currently implementing the SERVICE DESK in Solution Manager.

I am creating a Busines Partner (BP) for Key Users.

1. Transaction BP

2.Business Parnter - Create - Person

3. I go to Identification tab

4. In IDType, there is no SP002 ITType entry, as mentionned in SAP Guide.

Any idea why ?

Best regards

P. Cuennet

[former_member209604 · Accepted solution]

>

> I am creating a Busines Partner (BP) for Key Users.
> 
> 1. Transaction BP
> 2.Business Parnter - Create - Person
> 3. I go to Identification tab
> 4. In IDType, there is no SP002 ITType entry, as mentionned in SAP Guide.

SP002 is used within Service Provider functionality.

What's the Support Package level of component ST 400?

Have you already activated Service Provided specific configuration?

Regards,

Ruediger

[Former Member · Accepted solution]

Dear Ruediger,

Thanks for your input.

1.What's the Support Package level of component ST 400 ?

ST-400 - SAPKITL40G - patch level 22

2. Have you already activated Service Provided specific configuration ?

No, I am following the implementation guide and there is no information related to "Service Provided specific".

Best regards

Pascal

[former_member209604 · Accepted solution]

>

> 1.What's the Support Package level of component ST 400 ?
>    ST-400 - SAPKITL40G - patch level 22
> 
> 2. Have you already activated Service Provided specific configuration ?
>     No, I am following the implementation guide and there is no information related to "Service Provided specific".

SP22 is quite new, that's good.

Relevant entries are in IMG section: "SAP Partner-Specific-Settings" -> "Service Desk for Service Provider" -> "General Settings"

Ruediger

[Former Member · Accepted solution]

Dear Ruediger,

We are SAP Partner. I am following the "Configuration Service Desk for VAR".

I have completed all steps.

I have also completed steps from IMG.

But I still do not have any SP002 entry in BP.

Best regards

P. Cuennet