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Encoding issue in email send from SAP

Former Member
0 Kudos

Hi,

I am currently having encoding issue in email send by SRM .

Can some one help me ?

My problem :

When i key in my SC subject/desc through IE7 with encoding unicode (UHT-8). Everything look fine.

After i order the SC, Email will be sending out to the approver.

The email received by approver is including strange character.

Example desciption i putting on SC : Testing Encoding from IE7

Result : Email which received by approver : Testing Encoding from IE7Â.

Can some one advice me on this?

Thanks,

Vanece

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi.

When i display them in unicode encoding in firefox and ie. The word look fine.

They look fine in BBP_PD as well.

when i trace them in SOST, the word will be look weird.

When i change the encoding setting in outlook to unicode for the email, it work for some email only.

Regards,

Vanece

laurent_burtaire
Active Contributor
0 Kudos

Hello Vanece,

>

> (...)

> They look fine in BBP_PD as well.

>

> when i trace them in SOST, the word will be look weird.

> (...)

Problem could come from internal and external data format.

Depending on your SRM release, check OSS notes for report you used to generate approval mail ( RSWUWFMLEC, RBBP_NOTIFICATION_APP, etc.).

>

> (...)

> When i change the encoding setting in outlook to unicode for the email, it work for some email only.

> (...)

Ask to your Outlook team to have a look at Outlook settings.

You can also check OSS note 1319517 - Unicode Collection Note.

Regards.

Laurent.

Answers (1)

Answers (1)

laurent_burtaire
Active Contributor
0 Kudos

Hello Vanece,

How is SC subject displayed in SAP GUI BBP_PD transaction ? With incorrect characters or not ?

What does happen with Firefox ?

And what about body text mail generated in SOST transaction ?

You need to identify from where problem comes from: SAP, web-browser or mail server ?

Regards.

Laurent.