Multiple Email Alert Deliveries

[Former Member]

Hi Experts,

I have created a UDF that does some field validation on the incoming message which calls the SALERT_CREATE function module if there are validation errors. Because the UDF calls SALERT_CREATE directly, it wasn't necessary to create a business rule.

The UDF is working perfectly and the alerts are also firing perfectly, but the problem is that we are receiving about 8 email alerts for the same error (message ID), and this only started happening recently i.e 2 days ago and the interface has been live for more than 6 months already.

The only place where I could find a possible cause of the problem was in the "Max. No. of Dels" field in transaction ALRTCATDEF. However, "Max. No. of Dels" is currently set to 5 and not 8.

Can you please let me know where else I can look to solve this problem? And why am I receiving 8 email alerts when the "Max. No. of Dels" is currently set to 5 and not 8 in transaction ALRTCATDEF?

Thanks and regards,

Brendon

[madhusudana_reddy2 · Accepted solution]

Hi,

This may be because of when ever your message mapping program fails, Integration Engine will restart the message automatically 3 times based on BASIS settings. So you are getting 8 alerts(5 are Max. No. of Dels according to Alert catagory + 3 are because of Integration Engine retries to send the message automatically).

Try to use Supress Multiple alerts option in Alert catagory and try.

thanks,

madhu

[Former Member]

Thanks very much for your help

[MichalKrawczyk]

Hi,

if you can send alerts from standard alert config rule

then you can select: "Suppress Multiple Alerts of This Rule "

http://help.sap.com/saphelp_nw04/helpdata/en/56/d5b54020c6792ae10000000a155106/content.htm

but I don't know if this can be set up for non PI alerts

Regards,

Michal Krawczyk