unable to send mails to some of the e-mail-ids

[Former Member]

Hi Friends

I have configured the SCOT for sending mails from SAP. When HR is trying to send the payslip from SAP the email is

not received by some of the employees. When I look into the outbox I'm seeing the message as waiting for communication

service. When I'm checking in SOST the return code message was 802.

Pleae help me.

Regards

[Former Member]

Hi ,

As you said only few employees are facing this issue, corresponding to each user id check the email address maintained in SU01 TCODE.

Let us know if it helps.

Regards,

Prashant

[Former Member]

Hi,

Check what type of recipient? which one your using?

Types:

'B' : SAP user name

' ' : SAPoffice name

'C' : Shared distribution list

'F' : Fax number

'U' : Internet address

'R ' : Remote SAP name

'X' : X.400 address

If 802 is the error message then recipient is unknown.check in su01 to see if the user is maintained with Email address and if ur not having authorisation then check with su01d.

Thanks

Shaz

Edited by: Shazad Ali Khan shaz on Jun 6, 2010 9:51 AM

[JPReyes]

Show us the message log..

Also, if it happen to only a handful of people is most likely because their e-mail address is not populated correctly in their user master data in SU01.

Regards

Juan

[Former Member]

You can send the complete error.