Workflow Problem: "system automatic approval" --> "manager100"

[Former Member]

Hi Gurus,

I have a RFx Response workflow problem:

The approver of the RFx response should be "manager100", but now it is "automatic approval - not started",

and, there's a workitem appears in manager100's inbox, try to approval via the workitem but failed with error message:

"use case not known".

My question is, what's root cause of the problem, how can I change the approver from "automatic approval" to "manger100" manually?

Best regards,

Jack

[masa_139 · Accepted solution]

Hi,

Which workflow template do you use?

Regards,

Masa

[Former Member · Accepted solution]

Hi Masa,

I'm not good at workflow cofiguration, It's application-controlled workflow and configured by somebody else, I don'nt know which workflow template was used, how to check?

Best regards,

Jack

[masa_139 · Accepted solution]

Hi,

Here is general step for checking workflow issue.

1. Go to BBP_PD transaction and find the document

2. Check the document status (Stats: section)

3. Check the workflow status (Workflow Item: section)

4. Check the workflow template name (Task WS40000014)

5. Copy the workitem ID (Workitem-ID 000002007207)

6. Go to SWI1 transaction and paste the Workitem-ID

7. Check the Workflow Log

Regards,

Masa

[Former Member · Accepted solution]

Hi Masa,

Thanks a lot.

Which transaction can be used to perform the following check:

4. Check the workflow template name (Task WS40000014)

5. Copy the workitem ID (Workitem-ID 000002007207)

Via SWI1 transaction the agent can be seen as "manger100", but in the TAB "Workflow" of RFx response the approver was shown as 'automatic approvel' (via portal user), they're not same.

Via BBP_PD transaction the following info can be seen:

Workitem-ID 000000858046

Task WS79000002

Text One-Step Approval of Bid 3000003688 , GUID 0019BBC875221DEF9DFE627E41401FB

Status STARTED

Statustext In Process

Date 02.05.2010

Time 11:30:36

Best regards,

Jack

[masa_139 · Accepted solution]

Hi,

It looks a bug. Please create a customer message in SAP Service Marketplace.

Regards,

Masa