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Repairs in SD

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Hi gurus,

I´m having a problem with the order type (RA)Repair Request. I created a service repair, I assigned the serviceable materilas and saved the document. Once I finished the repiar, what´s the next process to finish the document flow?

Thanks in advance.

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Answers (1)

Answers (1)

Former Member
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Hello Yadira

your message is rather cryptic.

Did you add repair items as sub items to the service materials in the Repair Request . These will be 'return', 'repair'. 'exchange' items. This is a critical first step.

Your later actions would depend on the sub items. Suppose you have a return and a repair item. Then you first need to create return delivery and do goods receipt for the return item. Then for the repair item, you need to create a service order, physically complete the repair, complete/confirm the service order, receive repaired material to a (delivery) storage location and send it back to customer using the 'Repaired Goods Delivery' IRAL item. The RA order will have sub items for all these activities.

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You are right, the problem was that I had another Item (IRRS) that´s why, it wasn´t working.

Thanks a lot for your help!!!