on 06-01-2010 4:07 PM
Hi gurus,
I´m having a problem with the order type (RA)Repair Request. I created a service repair, I assigned the serviceable materilas and saved the document. Once I finished the repiar, what´s the next process to finish the document flow?
Thanks in advance.
Hello Yadira
your message is rather cryptic.
Did you add repair items as sub items to the service materials in the Repair Request . These will be 'return', 'repair'. 'exchange' items. This is a critical first step.
Your later actions would depend on the sub items. Suppose you have a return and a repair item. Then you first need to create return delivery and do goods receipt for the return item. Then for the repair item, you need to create a service order, physically complete the repair, complete/confirm the service order, receive repaired material to a (delivery) storage location and send it back to customer using the 'Repaired Goods Delivery' IRAL item. The RA order will have sub items for all these activities.
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