Content Server 6.40 on deletion

[benoit-schmid]

Hello,

Our content server is a 6.40. It is installed on a Sparc Solaris 64-bits.

It works fine except that it crashes each time we delete an document.

Sap Support has asked me to reinstall apache 2.0.59.

The problem is still exists.

Then they have told me that apache2.0.x is not supported on Solaris10 64-bits.

I have then installed an apache1.3.42 with the sapcs apache module for apache 1.3.x.

But it still crashes.

While working with the sap supports on that, I would be very interested by your feedback if you could provide it on the following points.

1. Have you encountered similar problem with the Sap CS?

2. Are you deleting document from your Content Server?

If yes, which OS are you using?

Thanks in advance for your answers.

[benoit-schmid]

After several monthes, I Have received a fix.

[benoit-schmid]

Hello,

I provide a pstack for the one that would like more details.

pstack core

core 'core' of 5801: apache1.3.43/bin/httpd

ffffffff7ee00be0 memcpy (10029d090, ffffffff7fffc478, ffffffff7fffc388, 1, 15, 8d) + 3e0

ffffffff7e522344 __1cMFSRepositoryNdeleteExtArea6MnGString__v_ (10029d090, ffffffff7fffc478, ffffffff7fffc668, 10029e430, 0, 1) + 74

ffffffff7e5221ac __1cMFSRepositoryPdeleteDirectory6MrnGString__v_ (10029d090, 10029d388, 0, 0, 1, 0) + 22c

ffffffff7e51e6c0 __1cMFSRepositoryJdeleteDoc6MrnGString__v_ (10029d090, ffffffff7fffccc0, ffffffff7fffc8ac, ffffffff7fffcd08, 1, 1) + 168

ffffffff7e4f71dc __1cKCSDocumentPendDel_multiple6M_v_ (ffffffff7fffcb28, ffffffff7fffe900, ffffffff7fffd160, 10028b800, 0, 18) + 94

ffffffff7e4fe13c __1cOCSHttpDocumentDdel6M_v_ (ffffffff7fffcb28, ffffffff7fffe900, ffffffff7fffd640, 1002820c0, 1, 1) + 7c

ffffffff7e508810 __1cHCSQdDueryJdeleteDoc6M_v_ (ffffffff7fffdbb8, ffffffff7fffd688, ffffffff7fffd640, 100281ce0, ffffffff7fffe900, 0) + 80

ffffffff7e50cb28 __1cSKPROQdDueryValidator4nHCSQdDuery_nHCSStats__SvalidateAndProcess6M_b_ (ffffffff7fffde30, 40, ffffffff7e90a330, 1, 0, 1) + c90

ffffffff7e504600 __1cHCSQdDueryHprocess6M_b_ (ffffffff7fffdbb8, ffffffff7fffde30, ffffffff7fffdd38, ffffffff7fffe8f8, ffffffff7fffeb90, 1001f1310) + 248

ffffffff7e4dda14 __1cOcs_req_handler6FpnLrequest_rec__i_ (1002315d0, ffffffff7e7cb32a, ffffffffffffffff, 6c65006d, 64756c65, ffffffff7fffeb90) + 6f4

000000010000f960 ap_invoke_handler (1002315d0, 1f4, 0, c, 1001d6800, 100191008) + 128

000000010002e118 process_request_internal (1002315d0, 1, 40, 52, ffffffff79500617, 0) + 5f0

000000010002e1b8 ap_process_request (1002315d0, 4, 1002315d0, 0, 1002315d0, 1002315d0) + 30

00000001000220e4 child_main (6, 10001f610, 0, ffffffff7f1461e0, 0, ffffffff7f300200) + b7c

00000001000224d0 make_child (10018b340, 6, 4c03bd47, 0, ffffffff7ffffac0, 1000752e0) + 1a0

0000000100022bfc perform_idle_server_maintenance (ffffffffffffffff, 1548, d, 10018b340, 1000752e0, 1001819d8) + 55c

00000001000236d4 standalone_main (1, ffffffff7ffffd98, 10017c140, 0, ffffffff7f1425a4, 0) + 6bc

00000001000242fc main (1, ffffffff7ffffd98, ffffffff7ffffda8, ffffffff7ef4b820, ffffffff7f100100, ffffffff7f300200) + 76c

000000010000899c _start (0, 0, 0, 0, 0, 0) + 17c

[JPReyes]

Moved to SAP on Unix

Regards

Juan

[benoit-schmid]

Hello,

After months, the development from SAP tells me that there is only support for Sun for the Apache 32bit versions.

The problem is that Sap Note 664384 specifies the following:

4. Compiler switches and linker switches for the different platforms:

...

g) SUN Solaris (64-bit)

For both Apache 1.3 and Apache 2.0

CFLAGS="-xarch=v9"

Therefore they ask to compile in 64bits for Solaris (and not in 32bits).

And they even provide the cs module that is only for 64bits (not for 32 bits).

I am a the highest sap support level (development) and I am disappointed when I receive such answer.

How do you make problem resolutions go forward, with SAP, when you get such incoherent situations?

If I have experienced such case, I would be very interested by your answers.

Thanks in advance for your help.