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customer Invoice cancellation with no tax return to customer.

Former Member
0 Kudos

Hi friends,

Please give your expert advice.

Requirement is-

Need to configure the invoice cancellation against the original invoice and here don't want to give taxes back to the customer. So in the accounting docs of the cancellation invoice, tax value must not be credited to the customer. Please suggest what changes have to be done in pricing.

Regards,

Sandeep

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi,

Create a credit memo rather than cancelling the invoice. Assign a custom routine to the tax condition type which will check for the document type, if the document type is credit memo the condition will not be valid. This should work.

Regards,

Shantanu

Former Member
0 Kudos

Hi Shantanu,

but can a credit memo directly created w.r.t the original invoice? how to configure this?

Is the above scenario possible while canceling the original invoice only by determining a new pricing procedure in the cancellation invoice or by some enhancement.

Regards,

Sandeep

Former Member
0 Kudos

HI Sandeep,

You can create credit memo request with respect to Invoice and then credit memo.

In credit memo request you can make the tax condition type invalid based on the requirement routine.

Regards,

Shantanu

Former Member
0 Kudos

Hi,

I am aware of creating creating credit memo w.r.t. to credit request (return order).However this will increase the steps.Is it possible to create credit memo w.r.to the original invoice document.

or Is the mentioned scenario possible while canceling the original invoice only by determining a new pricing procedure in the cancellation invoice or by some enhancement.

Regards,

Sandeep

Former Member
0 Kudos

Hi Sandeep,

Invoice cancellation will reverse the accounting entries which happened during the invoice creation. you cannot manipulate it during invoice cancellation.

At best you can create an invoive correction request with respect to invoice, but that is more complicated than doing 2 steps of credit memo request and credit memo.

Regards,

Shantanu

Former Member
0 Kudos

Hi,

You can create a credit Memo directly from billing document. Maintain the settigs in VTFF.

Also you can have a copy routine as suggested above. The standard copying routine for the respective item cat is :

Copying requirements-027 Item bill. to bill.

Pricing type D

Hope this will help you to resolve your issue.

Regards,

KRishna O

Former Member
0 Kudos

Hi Krishna,

i got some clues from your post, however i need different pricing procedure to be determined in the new billing document not the same which exists in the original invoice.

Regards,

Sandeep

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Sandeep

You may have mis-understood the purpose of an invoice cancellation.

In SAP, invoice cancellation is used to reverse the GL postings associated with a billing document (invoice) and also to re-set the status on the underlying delivery or sales order so that it can be re-billed. If there is no requirement to re-bill, invoice cancellation is the wrong process to use.

That being so, you should always credit the tax value to the customer.

You have not explained why you do not want to credit the tax value to the customer.

In order to properly recommend a process it would be helpful if you gave us a bit more detail on the business transaction and requirements.

Are materials being returned?

Do you want to re-bill the transaction? And if so, how will the re-bill differ from the original transaction?

James

Former Member
0 Kudos

Hi James,

Sorry for the delay in responding to your post.

Existing process- extended warranty (for vehicle) Sales to dealer.Sales doc created in CRM and billing with accounting created in SAP. Here customer pays applicable charges & service tax.This is sale of service product. After sales customer can claim for the service but before claim , as per customer's request invoice can be canceled.

Business requirement -Extended warranty invoice cancellation. when customer requests for cancellation, the earlier paid amount has to be refund to him without service tax .

Credit memo to customer can be a good solution with two steps involved.Is there any other best solution involving only one step?

Sandeep

Former Member
0 Kudos

Hi Sandeep

OK, as there is no re-bill occurring, this is defintely not a cancellation in SAP terms. And for that reason, cancelling the billing doc in SAP is not a good idea here because it will leave sales orders (or possibly deliveries) on the billing due list, and you will never bill these transactions.

That leaves a credit memo request. It may be possible to spec an exit so that credit memo requests of a particular type are billed upon saving. (There is an indicator for immediate delivery but not an equivalent for immediate billing in the order type definition.)

I'm still puzzled as to why you do not credit the poor customer for the service tax if he refuses the service to which the tax relates, but it does not really change the design. To avoid crediting the service tax you could either use an exit to re-set the tax indicator on the item line if the document is a certain type, although it's prolly tidier and simpler to have a special "Warranty Service Credit" material which is not taxable.

James

Former Member
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Hi James,

Do you have any idea about any such exit or enhancement ?

Regards,

Sandeep