Support Team Determination: Rule Container

[Former Member]

Hi,

I have created a copy of the CRM_DNO_PARTNER_1 rule and defined my own creteria for support team determination. The simulation of the rule works perfectly.

I have created an action for the same. On creation of the service desk message the "actions" says "Rule Container does not exist. Action could not be executed successfully".

I have configured the rule using the blog only. Also, I have SAP_ALL and SAP_NEW authorizations.

I am creating the service ticket in SAP Solution Manager directly and not from any satellite system. SolMan version EHP1.

Please advice.

[Miguel_Ariño · Accepted solution]

Hello,

Please check in SPPFCADM the action you have set up for support team determination.

When you select the action, go to node 'processing types', adn check 'parameters'.

There should be a parameter called RULE with the rule name as value, and another parameter called PARTNER_FCT with the relevant support team partner function as value.

You can take as an example action AI_SDK_STANDARD_FIND_PARTNER.

Best regards,

Miguel Ariñ

[prakhar_saxena]

hi

Hav you provided the values in PFAC for this rule

like sap comoponent and responsiblity for it the BP for it

chk this blog

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Hop it solves

Regards

Prakhar