Credit Mangement Issue

[Former Member]

Hi All,

user has created a SO and got a credit block for the customer. when i checked the credit limit of the customer, the value is not really exceeding the credit limit.

The credit limit details of the customer are as below. (Values in EUR)

Credit limit 10,001.00

Credit exposure 2,711.00

Cred.lim.used 27.11 %

The new order value costs 3,175.00 (EUR)

So, what are the different areas i need to check now. There are no open orders for this customer in VA05.

Appreciate your quick response.

Thanks in advance.

Regards,

Anil.

[Former Member · Accepted solution]

Hi,

Please check in OVA8 if you have ticked and maintained the credit control on open items , oldest open line item ( A/C receivable)and max doc value

Also check if you have ticked on open delivery and see if you have any delivery open for this customer.

Hope this will help you to resolve your issue.

Regards,

Krishna O

Edited by: Krishna O on May 27, 2010 12:01 PM

[Former Member · Accepted solution]

yes, all of the options are selected.

Any other work around??

[Former Member · Accepted solution]

Hi Anil,

Can u explain "" All the Options are checked "" ?

If u have ticked OLDEST OPEN ITEM ,thencheck how many days u have mentioned there

In the same way if u have ticked OPEN ITEMS, Check Max Open Items% and No open Days. also

Then check the earlier items No Days open. That will have effect.

Why dont u check the report using T-CODE [S_alr_87012218]. It gives u all the details.

[Former Member · Accepted solution]

Hi,

If you have ticked the open line items and oldest open line items .

System is doing credit control for that. It means that there are invoices created for customer and you have not recieve the payment against them i.e accounting document is not cleared. and You can see the open line items for this customer in fbl5n.

So if you dont want to keep credit check for open items or oldest open item , remove the tick from ova8 and than system will not block the sales order for that customer.

Regards,

Krishna O

[former_member131745 · Accepted solution]

First you need to check which credit check is blocking the order. There are two ways of doing this; either through SE16 - table VBUP. Or alternatively by using report CHECK_CM.

Once we know which check is blocking the order we can speculate further.

[Former Member]

Hi

In FD32 , Control data screen check the credit limits maintained for invidual limit and total limits..

Regards,

SK

[Former Member]

Hi Anil,

Check the credit structures S066 and S067 which will give the open orders, Delivery and billing documentsvalues.

Regards,

SK