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Problem in CUP workflow-Stage configuration

Former Member
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Dear all,

We are facing a problem in workflow path. The workflow for create user has got 2 stage approval. In the first stage the approval type is "All approver" and the CAD for this stage is defined on the basis of business process of the role. So if few roles are added to a user belonging to different business process, the request is forwarded to all the approvers of stage 1. However even if all the approvers of that stage has approved the request, but still the request is showing as "pending for other approvers" and not getting forwarded to the next stage. But if I change the configuration to "Any one approver", the request is forwarded to next stage after approval by any one approver.

Please suggest

Regards,

Nitin

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Niin,

Can you provide the information currently which SP version of CUP do you have installed in your landscape.

In CUP 5.3 SP10 there is bug for CAD - any one approver setting that has been resolved in 5.3 SP11 patch 2.

Kind Regards,

Srinivasan

Former Member
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Thanks

But our support pack for CUP is 11.2 only.

Former Member
0 Kudos

Hi Nitin,

I guess you have made CAD on the basis of business process of role.

Check that one again that all approvers are approving the request.

if in the request has two role Role 1, Role2

Role 1 has Business Process BP1,

Role 2 has Business Process BP2.

BP1 in CAD has APP1, APP2 approvers

BP2 in CAD has APP3, APP4 approvers.

Then for that CAD stage with setting all approver's.

APP1, APP2, APP3, APP4 has to approve the request.

Please make sure all approvers are approving.

Also try to change the setting for Approval Level ( Role/Request ) in the stage.

Hope it helps.

Kind Regards,

Srinivasan

Former Member
0 Kudos

Thnks Srinivasan for the reply

Yes your are correct I have made the CAD based on the business process of the role and the setting in stage for Approval Type is "All Approvers"

Iif in the request has two role Role 1, Role2

Role 1 has Business Process BP1,

Role 2 has Business Process BP2.

BP1 in CAD has APP1 approvers

BP2 in CAD has APP2 approvers.

Now both APP1 & APP2 has approved the request, but still the request status is "Pending for other approvers" and is not getting forwarded to the next stage.