Return process

[Former Member]

Hi

I have a question regarding a sales return proces.

Normally if a customer has a complaint regarding a product we would create a sales return order. We would then create a delivery and PGR. Finally we would create a credit memo.

But what if we inspect the product and find out that that the product was damaged by the customer? We don't want to create a credit memo but we have allready created a delivery which is now due for billing. Is the standard proces simply to reverse the PGR, delete the delivery and finally delete the return sales order? this doesn't seems to be the right way to do it. Any surgestions?

Best regards

Jesper Dueholm

[Former Member · Accepted solution]

Hi,

The standard is process to reverse the PGR , delete the delivery and than close the sales order by putting the reason for rejection. You have to follow this if you have delivery related billing activated for returns.

Regards,

Krishna O

[Former Member]

Hi Krishna

Actually we use (return) order related billing, but still you think that we should revers PGR, delete the delivery and then enter a reason for rejection?

Best regards

Jesper Dueholm

[Former Member]

Hi,

Yes because you cannot close the return order unless you delete the delivery.

Hope this will resolve your issue.

REgards,

Krishna O