Production Issue with Receiver FTP Adapter

[Former Member]

Hi all,

We have so many interfaces with ECC To FTP via XI, working fine.

We had problem with one particular Interface, FTP Owner is saying that we did not received any files since last night for this interface. But that receiver channel's log is saying clearly that file has been written to folder with given name.

Nearly 140 files needs to be received at FTP site. Suddenly they told that received all 140 files at a time with time all with stamp 11:40am

What might be the cause for this?? has any one faced this kind of issues??

Please share your thoughts

Regards

Suman

[Former Member]

Suman

Is your PI system running on a clustered environment ?...and each node has a seperate Adapter services configured ?

[Former Member]

Hi,

I think you are right, Plz check this screen

http://img691.imageshack.us/img691/4584/clusternode.jpg

Regards

[Former Member]

issue could due to cluster environment and mostly fail over didnt happen correctly. is there a any kind of disruptiveness on your PI system during that time. if you see the same kind of issue happening next time...you can ask your basis team to do a fail over between nodes.

Hope this help.

thanks,

giridhar

[Former Member]

Hi,

If it is due to fail over means, but i could able to see the processed messages on one of the Node .

Regards

Suman

[Former Member]

HI,

Check is any one scheduled the receiver comm channel ..

if not the above then check the timestamp of the receiver channel for knowing at what time at generated the file in target ftp folder...

use messaging system and search with message id for knowing this step timestamp... and then check with ftp vendor..

HTH

Rajesh

[Former Member]

Hi rajesh,

Thnx for replying, there is no receiver channel on scheduled

Receiver communication channel time stamp is showing as same as time ecc generated with idoc.

But received at FTP is different time( more time difference)

Checked with FTP Admin, and there is no issues or downtime with FTP at that time.

>>use messaging system and search with message id for knowing this step time stamp.

How to check this, please let me know the link.

Regards

[Former Member]

to access the messaging system link is

http://host:port/MessagingSystem/

take the message id from moni and convert the same to lowercase and search in messaging system and check there the audit logs of the same..which gives the exact time details of hte operation

HTH

Rajesh

[Former Member]

Hi Rajesh,

There also time is showing same as the time idoc generated in ECC and same like Receiver CC's Log

Regards