Content server - unable to open file

[Former Member]

Hi,

For Linux based Content server 6.4 installation we are experiencing the errror as unable to open, display the saved DMS original fiiles.

The CS server URL test, RSCMST tests are all green.

The DMS authorizations are correct. We are able to save DMS files on content server. Only while in display mode CV03N it is showing error as unable to open file. We have checked DMS settings which are ok.

Request you to let us know where to trace the error.

Thanks.

Anirudh,

[Former Member]

What kind of files are giving you problems in CV03N dispaly? What formats? What extensions?

- Regards, Dibya

[Former Member]

Hi,

Not a single file is opening. When we right click on the original in CV03N, it says you are not authorised to open the file.

We are able to save files in CS. All DMS auth. are in place. (incidently users were able to display all the files earlier, it appears the problem started after adding disk into the server)

Anirudh,

[JPReyes]

Can you please post the full error on the logs?

Also run SU53 to see if theres an authorization been checked

Regards

Juan

[Former Member]

Hi,

The error is

Component New Microsoft Office Word Document 111.doc error text - No Such flie or directory

Repository Z_DMS_X cannot be addressed from the front end.

The CS is installed on Apache server, the users are on windows. The AdminSecurity is set to 0.

BR,

Anirudh,