send email to Support Team with "New" Status

[Former Member]

Dear Expert!

My Service Desk can send email to message creator when support message have created("New" Status), but can not send email to support team. and Service Desk can send mail to Message Creator and Support Team when change Status into "IN Process". So now, I don't know why that's happen ?Please show me about that as soon as possible. Thank you very much

Thanks and Best Regards

Tru Hang

[Nibu]

Hi,

Please refer /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message .

Check the last part : Other examples Send mail to Support Team .

Hope this may help you.

Regards,

Nibu Antony

[Former Member]

Hello.

You should check - is an action on partner function "support team" created in your support message action profile. And have you any rule for this action, which triggered on event - change status on "In Process"