Delivery not stopping, though credit limit is exceeded.

[Former Member]

Hello Gurus,

One of my customers credit limit is 2,00,000/- and he is now reached 4,00,000/-, system is giving only warning in sales order and not stopping delivery or PGI. but other all customers are ok. why this is happening i am not able to understand.

the config settings are:

we use dynamic credit check,

horizon period is one month, but there are no open sales orders

for dynamic check, the reaction field value is 'c' means warning with the value exceeded in sales order, and must be blocked at delivery/PGI level.

VOV8 value is 'D', credit group is 01.

FD32, credit horizon period (this field is next to credit limit utilization % field) is one month.(what does this mean exactly)

update group in credit control area is 000012

kindly help me if any other checking points. this is very critical issue.

any suggestion is highly appreciated.

regards,

Anand

[Former Member · Accepted solution]

Dear Anand,

Please check in customer master data whether there are any special liability exits for that particual customer.

Regards

Subhasish

[Former Member · Accepted solution]

thanks for your prompt reply,

in sales order header status shows;

over all status is completed,

rejection status is nothing rejected,

crdedit status is not approved,

over all blocked status is blocked,

delivery status is fully delivered.

how this is possible??

it is not released in VKM3, and the above status showing as not approved. why system beheaving like this.

where to check in customer for special liability, if any?

please any suggestions,,

regards,

anand

[Former Member · Accepted solution]

Goto FD32, Select the Status Box.There you can find the complete status of that customer in credit limit section.

Regards

Subhasish

[Former Member · Accepted solution]

there in fd32 status tab, it is showing as 213% as utilized status. its already showing as exceeded, but system still allowing delivery without blocking, but sales order shows the status as my earlier details.

[Former Member]

my self found the answer

[Former Member]

Hi

Kindly check the below settings

1. Put the system reaction as "D" in the t code OVA8

2.Check the risk category in the t code FD32

Regards

Damu