Alert generation in PI

[Former Member]

Hi Experts,

I want to generate alerts when a message fails in PI. I am checking SXMB_MONI for message failures.

I have setup following to generate alerts.

1. Alert category in ALRTCATDEF and fixed receipients

2. Activated the Alert rule in RWB (Alter Config)

3. SMTP setup is present in SCOT

4. alertinbox service is activated in SICF.

Even after doing these, alerts are not getting generated as I cannot see alerts in Alert Inbox and I am not getting alert emails.

Please let me know if I am missing anything else required or any additional steps are required for alert generation.

Thanks,

Deepak

[former_member4985]

Hi Deepak,

Please check note:

#913858 - XI Alerting: Troubleshooting

I think it will be useful for you to threat Alerting issues.

Kind regards,

Caio Cagnani

[former_member181962]

Hi,

Google for "Troubleshooting alerts in sap xi".

You will get a document. You can refer to the steps described there to find the problem in your case.

Regards,

ravi

[former_member223322]

Hi Deepak,

Check the status of the messages in the tcode SOST and see if the messages are getting blocked due to any other reasons.

~Vaas

[Former Member]

VassPal

I see some errors in TCODE SOST

Says No delivery to email addresses, invalid recipient address. But email information is valid

Under SLG1, It says Error in XML formatting, alert not forwarded. I am receiving regular basis alerts. Where i have setup all the background jobs etc.. But nothing works for Interface alerts

Any input is appreciated

[Former Member]

Hi Deepak,

Check whether you get alerts when triggering from RSALERTTEST.

[Former Member]

Hi SIva,

I get test alerts when trigered from RSALERTTEST transaction. When message fails in PI, alerts is not getting triggered.

Regards,

Deepak

[Former Member]

Hi Vass,

I am not able to see any alert emails in SOST. Do these alert notifications come in SOST before going out to actual email address?

Regards,

Deepak

[Former Member]

>>Do these alert notifications come in SOST before going out to actual email address?

yes!

Try executing the report SXMSALERT_LOGREADER. Do you see an entry there for any alert being created?

[Former Member]

Check the following.

1)Check Exchange profile parameters 'Central Monitoring Server':

in section RuntimeWorkbench

com.sap.aii.rwb.server.centralmonitoring.r3.ashost

com.sap.aii.rwb.server.centralmonitoring.r3.client

com.sap.aii.rwb.server.centralmonitoring.r3.sysnr

Ensure they are filled with the information of the PI system where the

Central Monitoring Server is.

2)Go to tcode sm59 and check RFC Destination

'CentralMonitoringServer-XIAlerts'.

Under 'Technical Setting' the same host and system number as parameter

com.sap.aii.rwb.server.centralmonitoring.r3.ashost/r3.sysnr in the

exchange profile should be maintained.

Under 'Logon&Security' the same client as from parameter

com.sap.aii.rwb.server.centralmonitoring.r3.client should be

maintained.

If they are not the same/matching, delete the destination. It will be

created automatically with the correct parameters when the next alert

is created.

3)Run these reports to ensure all the necessary ICF

services are running?

RSXMB_ACTIVATE_ICF_SERVICES

RSALERT_ACTIVATE_ICF_SERVICES

[Former Member]

Hi Siva,

I checked this report SXMSALERT_LOGREADER and it shows the log.

In the log it shows following message for alert category I created -

"Alert Category CUST_ALRT_CAT in rule Custom Alert Category not yet confirmed. Skip creation of new Alert."

What do I need to do to confirm the alert category created?

Thanks,

Deepak

[former_member200962]

Check if Alert Rule is Active in RWB --> Alert Config

RWB --> Alert Config --> Suppress Multiple Alerts ..... uncheck it and then test.

Regards,

Abhishek.

[Former Member]

Hi Deepak,

It looks like you havent confirmed previous alerts created so it new alerts are not being generated. To prevent this you can confirm the alerts in ur alert inbox by selecting the alert message and clicking the 'complete' button.

or as Abishek has mentioned uncheck the supress multiple alerts in ur alert configuration.

if you are still not successful

Ensure any old alerts have been confirmed, by runningthe report RSALERTPROC.Choose the relevant alert category (based on the gui field: Alert Category) of the Alert Rule: Definition tab - maps to table field"Category" in the SXMSALERTRULES database table.

Specify the criteria: "Delete Old Alerts" and then choose the"Selection by Age" - Age in Days option and use a value of 0. Be aware that this will also delete any pending alerts for any other RWB Alert Rule using the same alert category.

Afterwards try to trigger an alert once more to see if it is delivered to the RWB alert inbox