change sender e-mail notification

[andrey_timofeev2]

HI.

I implement Service Desk E-Mail Functionality.

How can I change Sender this e-mail notification to constant address (support @ myconpany.com for example)?

At present Sender is the Person who make change in support notification.

Thank you.

[khalil_serrhini]

Hey,

In order to do that you ll have to do a specific processing method - default method is if i remember well CRM_SRVORDER_EXEC_SMART_FORM of class CL_DOC_PROCESSING_CRM_ORDER

So you ll have to copy class (takes time and energy from solman) and create your specific method that you ll replace in sppfcadm transaction.

In this method instead of using received parameter IS_MAIL_SENDER; create your own one for example

// data ls_mail_sender type SWOTOBJID.

assign the sender that you want to it, for example: support @ myconpany.com

don t forget to replace is_mail_sender by ls_mail_sernder when calling module function

//* call function to process smart form (new forms)

// CALL FUNCTION function_name

that should be fine

Good luck

Khalil

[Former Member]

Hi,

This note Seems to work for you!!!

Note 573736 - To change email-id of the sender

regards,