some of the spools don't arrive on the printer at all.

[Former Member]

Hello,

The print of invoices (around 23h30 everyday) seems ok in SAP (status completed and green), but some of the spools don't arrive on the printer at all. We had the same problem at the migration ECC6 in March, the driver of printers was changed, but it didn't totally solved the problem apparently. The problem occurs randomly - on monday 3 spools didn't print, last night 12 didn't print. However, some spool look strange: the status 'completed' appears 1h after the start of printing (eg spool n° 19790) - it may be a problem of windows printing queue??

Thank's a lot

[Former Member]

In fact it's probably due to the cash memory of your printer. Probably you need to split the charge of your printing. In order to do it I know a software. With this way all your spools are recovered from your outputdevice in the software then you can manage and programming your printing as you want. Say me if you want to know more of this way and if you think it can help you.

[Former Member]

I have no idea about memory setting. However, you can try to change the printer setting of that printer to FRONT END PRINTER in host spool access method and see the result.

Thanks and Regards,

Kedar

[Former Member]

Hi,

can you check for SM21 logs at the same time when you get the spool issue.

SM50 for Spool process and trace files also.

Also check for Consistency check.

Regards

Nagaraju

[Former Member]

Hello,

thank's for your reply,

in sm21, no alert is found,, in trace files of spool work process too,

no error when i did Consistency check

[Former Member]

Hi,

As per my knowledge, printer Driver re-configure will work out.

Regards

Nagaraju

[Former Member]

Hello,

can you give more explaination please?

thank's

[Former Member]

hello,

i give you more details, i take one output request and i provide you with events for:

Date Time Class Area Job Status Printout

19.05.2010 07:40:47 Information SAP Spool Completed Printed correctl

18.05.2010 23:51:01 Information SAP Spool Not printed

18.05.2010 23:51:01 Information SAP Spool Not printed

18.05.2010 23:51:01 Information Data transfer Waiting in host spoo Not printed

18.05.2010 23:51:01 Information R/3 format Formatting Not printed

18.05.2010 23:51:01 Information R/3 format Formatting Not printed

18.05.2010 23:51:01 Information SAP Spool Formatting Not printed

18.05.2010 23:51:01 Information SAP Spool Waiting for spool se Not printed

this output request was not printed on papier even if the status is good (green)

any ideas please?

[Former Member]

Please, check out if its related to any specific printer. If it is so then it could the printer model or device is not supported by SAP.

Try by defining different device type.

Thanks and Regards,

Kedar

[Former Member]

hello,

thank's for you help,

could you please give me more details,

The printer model is HP LaserJet 4000 Series PCL6

thank's

[Former Member]

Hi,

Can you try with device type HPLJ4 : HP Laserjet 4 series PCL-5 and also let us know what is the access method you are using.

Regards,

Sharath.

[Former Member]

HPLJ4 : HP Laserjet 4 series PCL-5 supports most of the HP Laserjet model. It should work. As requested in earlier post, please spcify how the access method is defined for the printer.

Thanks and Regards,

Kedar

[Former Member]

Hello,

thank's,

the current access method set is C:direct operating system call

thank's again

[Former Member]

hello

i forgot to say that the driver on OS side is HP Laserjet 4000 Series PCL6.

in Device setting : the printer memory is 4Mo

on HP web site, the standard memory of this serie of printer is 64 Mo, what to do in this case ?

Edited by: Nabil El Filali on May 21, 2010 12:25 PM