on 06-26-2006 5:30 PM
Hi thanks for ur help in advance..
Can SAP R3 deal with the following.. Need a Y or N besides each point..
<u>*A mechanism for recording accurate contact details</u>
<u>*Diarised call lists and diary system</u>
A diary mechanism for logging details of commitments and follow-up activity.
<u>A mechanism for recording contact history: </u>
Contacts name in full
Date of call
Details of call
Log queries, promises to pay, disputes
Note a follow up date in the diary
<u>An analysis of credit limit exposure</u>
Customer credit limit status reports
Scheduled credit limit review dates
Risk categories assigned
Notification (on entering account/order processing) of credit limits being exceeded.
On stop reports to be produced
<u>Open Item reporting</u>
Open items by customer
Ageing by due date and invoice date
Analysis by Credit Controller
<u>Recording and monitoring of payment plans</u>
The recording and management (via diary function) of payment plans.
Output (reports and diary prompts) on status of payment plans.
<u>Recording and monitoring of promises to pay</u>
Logging of follow-up call dates for promises and other calls
Action lists to be produced when payment not received.
<u>Promise to pay analysis</u>
Automated escalation procedures
<u>Automatic escalation of debt. Outputs will include, email notifications to Credit Control, collection letters and account status reports.</u>
<u>Analysis of collector performance</u>
System driven reports identifying:
-number of calls per day, by type (e.g. promise, follow-up, no response)
-call outcome
-number of promise to pays recorded and received
-Missed diary calls
<u>Analysis of queried debt</u>
<u>Analysis of DSO performance</u>
<u>Automated correspondence system</u>
To automatically generate and print correspondence for:
-chasing letters
-statements
-copy invoices
<u>Email outstanding transactions lists directly from the accounts package.</u>
<u>Logging and analysis of telephone activity</u>
A log of daily calls, recording the basic details of the call by controller. Including type of call (promise or follow-up etc,) and customer.
Analysis of the call outcome
Hi
Yes
SAP Financial Supply Chain Management (FSCM) can help you with this
you need the SAP Version 6.0
you can do this with FSCM-Collection management, credit management and dispute management
Regards
German
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