Alert suppression without downtime management
Dear SAP professionals,
I am writing to ask questions on how we can suppress CCMS alerts for a specific time block of a day.
I found ways to suppress alerts using Downtime Management, but we would like to suppress alerts for reasons other than downtime management.
Below is our situation.
We are monitoring performance data from the Solution Manager. When daily jobs run in the sattelite systems, the performance gets bad and we receive alerts. Since we know that the bad performance is due to the daily jobs, we do not want alerts when the jobs are runing. We looked for instructions for using alert suppression, but only found a case for downtime management.
We thought of using the dontime manager but not stop the actual system, but we reallized it would deteriorate our KPI figures for availability monitoring.
If someone has encounterred the same issue and solved it, it would be very helpful if I can share the knowledge.