Message Nofications not showing in monitor or solution

[jerry_kidd]

I installed the Service Desk for Solution Manager 7 EHP1. I am able to create messages from satellite systems and do job requests successfully. However, the messages do not show in the monitor or my solutions. What could be the problem?

[jerry_kidd]

I determined that the issue was due to Business Partner assignment and support org. The notifications are now working. Thanks for the feedback.

[jerry_kidd]

Hello,

All BC sets are activated that I found documentation on.

As I created the messages, I am set up as BP, employee, administrator, and sold-to-party for the iBase. I see no messages at all. I created 10 test messages and none show.

[Former Member]

Is basic email configuration done? That is, can you send an email from tcode SOST?

Otherwise, try these two Notes:

- [691303|https://service.sap.com/sap/support/notes/691303] has a SAP Tutor!

- [1278052|https://service.sap.com/sap/support/notes/0001278052] troubleshooting

[prakhar_saxena]

Hi

Have you activated all the BC sets

In crm_dno_monitor check if the message comes with names etc filled for reported by...Business Partner is required for the same.

Hope it solves ur prb

Regards

Prakhar