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Mail notification going to another approver.

Former Member
0 Kudos

HI

We are using SRM 5

When invoice is created in SRM ,, it is finding correct approver and mail notificatin giong to him also...

But along with him mail notification is going to another person...

When i check in SOST.. i can see these two persons in recipients list....

How can i stop mail going to another approver... who is not related to this invoice

Raja

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Check Agent Assignment for that specific Dialogue Task in that workflow template (or) Check the Agent Determination part for that Task, Check if you are assigning a position / job ? What are the users associated with that Job?

Check in SWIA Agents->Selected agents for that specific TASK ID (Dialogue task). Do you have both the employees as Selected Agents?

All the best,

- Vamsi

Answers (1)

Answers (1)

masa_139
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

Which workflow template do you use?

I guess you have maintained 2 managers for the Org. Unit and workflow sends workitem to them.

Please find the workflow item ID in BBP_PD transaction and check the workflow log in SWI1 or SWI6.

Regards,

Masa