Difference between REN and G2n and their process flow

[Former Member]

Hi,

I have one doubt in REN and G2N item category.In which scenario we will use this?

As per my knowledge when the customer return the goods then the system will trigger REN item category.Here is delivery related billing.

Process Flow> RE (order type)---LR(return delivery)---RE( credit invoice)

In second scenario, when the customer doesn't send back the goods and the comnay decide to give him credit notes at that time we use G2N item category.Here no goods movement is recorded.Here is order related billing.

Process flow is CR(order type)----

---

G2( Credit Invoice)

If my understanding is wrong then please guide me.

Regards

Debasish

[Former Member]

you understanding is perfectly right.

Regards

Sai

[Former Member]

Hi

REN: If customer sends back the goods due to various reasons, Return sales order needs to be created for which item category is going to be REN, Followed by delivery and PGR(Post Goods Receipt) and billing.

G2N: If there is any exess amout charged or some discount missing in the billing to the customer, this value can be adjusted to teh customer by creating credit memo request and it is not relevant for delivery. Subsequently Credit memo (BILLING).

Regards,

Ravi Duggirala