display only message from keyuser on Sevice Desk

[Former Member]

Dear Expert!

I have config Var Service Desk on Solution Manager 7.0 Ehp 1,.Now I need display only message of KeyUser for transaction code CRM_DNO_MONITOR. I can do it for Message Processor. but not for KeyUser(message creator). I hope you can show me about that as soon as possible. Thank you very much

Thanks and Best Regards,

Tru Hang

[Former Member]

Dear Expert!

KeyUsers on my Service Desk can not their message, but they can see their message from Transaction CRM_DNO_MONITOR.

Please show me abount that.

Thanks and Best Regards,

Tru Hang

[sunny_pahuja2]

Hi,

In CRM_DNO_MONITOR there is option Created By under Service Process tab from there you can filter on the basis of message creator.

Thanks

Sunny