Problem with send e-mail

[Former Member]

Hello,

I have a problem with send e-mail.

When I create a new message, the e-mail is send for customer and me, but the description of message dont send with e-mail.

I have created a Smartform that send this e-mail and your context there is information for send this information.

When I do a modification in this message, when i put a new description, a description preview is send, but a new description dont send.

Can anyboby help me.

Thanks a lot.

[Former Member]

Hi,

I already have created a development, but this found the description preview and not actual in run time.

• Development:

read table gt_notif_type_text into gs_notif_type_text

with key type_text = gs_notif_text-type_text.

if sy-subrc <> 0.

clear gs_notif_type_text.

endif.

read table gt_notif_type_textt into gs_notif_type_textt

with key type_text = gs_notif_text-type_text.

if sy-subrc <> 0.

clear gs_notif_type_textt.

endif.

In the Smartform on acording abouve:

&gs_notif_type_textt-stxt()& &gs_notif_text-last_usr()& &gv_notif_textdate& &gv_notif_texttime&

Thanks.

[Former Member]

Hi,

Are you referring to the subject of the e-mail?

Thanks,

Rinkal

[Former Member]

Hi,

The description of problem, when the customers open the message, they write a description of the problem, so this description I need to get for me send to my service center for e-mail.

I can't to get this information because I need to know where is this information.

Thank's.

[Former Member]

Hi Antony,

I already created the actions acording tutorial.

But my problem is with a new description or a reply for customer.

I need this information on the e-mail, but when I create tha message, this information don't is send, the description small is send, but a description long or detais on the message don't send.

When I change the message, when I put new information or reply, the last information don't send, and the information preview is send, the last information don't send.

Thanks.

[prakhar_saxena]

Hi

you need to go for a development

Copy the stnd smartform into z one

copye the Processing clas into z one and provide to developer

then create a new action & assign above to your action it will solve ur problem

Regards

Prakhar

[Nibu]

Hi Friend,

Please refer /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

This will help you to configure mail correctly with service desk .

Regards,

Nibu Antony