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Absence of Text types values in e-mail notification

Former Member
0 Kudos

Hi Gurus!

I have implemented automatic e-mail notification triggerred by change status of Support message. Smart-Form (which generate e-mail body) getting values of text types of Message and put it in e-mail. But when user write texts in Message and after that change status in message and save document - this new texts does't put in e-mail. But when e-mail sending second time - all text present in e-mail.

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Answers (1)

Answers (1)

Former Member
0 Kudos

Hello,

if I understand this issue, I think the User do not enter steps in the right sequence. After putting in the text the user should save before changing the status of notif.

Best regards