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credit limit check

Dear gurus

pls i have some issues and need inputs on how to resolve this. For all third party customers within dist. chann. 12 .we have set a credit limit check and delivery block which is release thru VKM1 after customer down payment is posted. We also set a 5% over-delivery tolerance so that users cannot deliver more than 5% extra over the sales order qty.

the issue we are facing is that the credit limit check is suppose to pop up a message when ever we create order for customers in this distirbution channel. but this is working for some customers within this distribution channel and not working for others in the same channel. what can i do to resolve this

Thanks

Eki

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