Solman CCMS alerts are send with delay

[michael_gebauer]

Hello all,

I have set up the availability monitoring with CCMSPING in SolutionManager (EHP1). In rz20 the alert is shown directly after the system crash/downtime etc but the email is send some time later.

Example: Alert in CCMS 07:00:38 CET

Alert sent with SCOT 07:36:50 CET

Emailjob is scheduled every 5 minutes. Does anyone has an idea which causes such a delay?

Thanks

Michael

[Nibu · Accepted solution]

Hi Michael,

Check in SOST when these mails have been triggered . If it is sent at correct time and received with a delay , then it is an issue with network conjustions . Also check the system time in Tcode STZAC and check whether the time settings are correct .

Eg. Time zone is set correct for the system as well as users etc .

Regards,

Nibu Antony