Service Desk

[Former Member]

Hi Everyone,

We have service desk configured for our environment and I'm able to create issues from the backend systems.

The problem is that when we assign a message processor and the processor changes the status of the issue to for instance "In process", we get a message in the list showing that the Status is in process with error.

When I open the issue and click on the red indicator it shows that their is an error in the Header Data with message text: "Partner xxx (Message Processor" is neither an employee nor an organizational unit".

I have checked that message processor does have a business partner created and I have assigned the person to a position in the org structure using ppoca_crm.

Please note That I'm not all that familiar with the service desk configuration.

Any advise would be appreciated

[Nibu · Accepted solution]

Hi Michael,

Check the note 610234 , I hope you will get some resolution for this issue .

Regards,

Nibu Antony

[prakhar_saxena]

Goto BP tcode enter the concerned bp and press enter

in general mode check the identificaiton entry for your BP

secondly choose the role employee in bp role instead of general and now

see if you have given the userid in identification tab---User name value

https://websmp110.sap-ag.de/~sapdownload/011000358700001230062009E.pdf

Hope it helps

REgards

Prakhar

[Former Member]

Hi Folks,

Thanks for teh responses - will go through the document Prakar sent me and let you know whetehr it has resolved the issued.

kind regards

[Miguel_Ariño]

Hello,

I think that all the information is in the SPRO documentation , but basically you need to create a BP of type employee and assign him in PPOMA_CRM to the relevant organizational level.

Best regards,

Miguel Ariñ