Location of Log file

[Former Member]

Hi,

Could anyone help me to find the location of log file in crystal reports serverXI. I need the information of crystal reports execution time,parameters used etc. Anything related to crystal reports is fine with me.

Thanks in advance.

-Vijay Kanth

91- 9036431531

[Private_Member_14935]

Hi,

I am using Crystal Reports designer 2011. The designer crashes when I configure certain fields of a query.

I am trying to drill down into the actual root cause of this issue. It would be great if I could find the error logs of CR designer.

Can anybody update me on the location of log file for CR Designer or if there is anyway to enable tracing.

Regards,

Ria

[Former Member]

Here are instructions to enable the trace and where it can be found.

1199303 - How to trace Crystal Report Print Engine errors in BusinessObjects Enterprise XI and Crystal Enterprise

Version 1 Validity: 11/27/2007 - active

Language English

Edit Show change log Show Internal Memos

Content: Summary | Header Data | Product | Other Properties

Symptom

How do I trace Crystal Report Print Engine errors in BusinessObjects Enterprise XI and Crystal Enterprise?

Cause

Various error messages appear and poor behavior occurs when viewing Crystal Reports on demand or scheduling reports within Enterprise XI and Crystal Enterprise. Advanced logging techniques can reveal the causes of these issues.

Resolution

To help troubleshoot issues, add -crpetrace 7 and -trace to the command line parameters for the Crystal Reports Job Server or the Crystal Reports Page Server.

The Crystal Reports Job Server handles scheduled reports, and the Crystal Reports Page Server processes on-demand reports.

Here are the steps:

Click Start > Programs > BusinessObjects11 > BusinessObjects Enterprise > Central Configuration Manager.

Right-click the server requiring the advanced logging. Click Stop.

Right-click the server. Click Properties.

Go to the end of the Command field.

Press the spacebar once. Type "-crpetrace 7" and "-trace".

Click OK.

Right click the server. Click Start.

Advanced logging is now enabled.

The default logging folder path is: <installation directory>:\Program Files\Business Objects\BusinessObjects Enterprise 11\Logging\.

The CRPE log files will be named similar to the following:

pageserver_20071108_193611_5008_crpe_bkgrnd.log

pageserver_20071108_193611_5008_crpe_Diagnostics.log

pageserver_20071108_193611_5008_crpe_functions.log

====================

NOTE:

These parameters provide extensive logging. Every call to the Crystal Report Print Engine will be logged. If a support case is still required, it will be helpful to attach the results of this trace to facilitate the diagnosis and expedite a solution.

====================

Keywords

crpe crpetrace pageserver jobserver enterprise , 463766

Header Data

Released on 11/27/2007 06:55:21 by Commodore Tom Concannon (I817183)

Release Status Released to Customer

Component BOJ-BIP

Responsible Commodore Tom Concannon ( I817183 )

Processor Commodore Tom Concannon ( I817183 )

Category How To

Product

Product Product Version

Crystal Enterprise CRYSTAL ENTERPRISE 10

CRYSTAL ENTERPRISE 9

Crystal Reports Server CRYSTAL REPORTS SERVER XI

CRYSTAL REPORTS SERVER XI R2

Crystal Reports Server, OEM edition CR SERVER EMBED XI R2

SAP BusinessObjects Enterprise BOBJ ENTERPRISE XI

BOBJ ENTERPRISE XI R2

Other Properties

Business Objects Article ID 463766

Business Objects ProductFamilyMajorVersion BusinessObjects Enterprise XI

Crystal Enterprise 10

Crystal Enterprise 9

Crystal Reports Server XI

Business Objects ProductName BusinessObjects Enterprise

Crystal Enterprise

Crystal Reports Server

Business Objects ProductMajorVersion BusinessObjects Enterprise XI

Crystal Enterprise 10

Crystal Enterprise 9

Business Objects BuildVersion 10.0.0.0

10.2.0.0

11.0.0.0

11.0.0.x

11.0.1.x

11.0.2.x

11.1.0.0

11.2.0.0

11.3.0.0

11.5.0.0

Business Objects SupportQueue Architecture

Business Objects ProductLanguage English