Email approval

[Former Member]

Hi,

We are using SRM4.0. And the user reply approval Email to approve PO.

But sometimes, the user complain the reply the Email but the PO is not approved.

How I can check the user really reply the Email in SRM? If the user reply the Email, what could be the reason that SRM did not approve the PO? How can I manully interven to approve the PO?

Thanks.

[laurent_burtaire]

Hello David,

>

>(...)
> How I can check the user really reply the Email in SRM?
>(...)

For inbound mailing, see SOIN transaction.

But more exactly, see in the Sap Business Work Place of user who executes scheduled report RBBP_OFFLINE_EVAL if approval/rejection mail is still there.

If yes, this means that workitem status cannot be updated by the report.

>

>If the user reply the Email, what could be the reason that SRM did not approve the PO? How can I manully interven to >approve the PO?
>(...)

See spool list after report RBBP_OFFLINE_EVAL ran: if any errors exist for the workitem (user locked, incorrect e-mail adddress, etc.), you will have information about it.

Regards.

Laurent.